---
title: "Which sales channels a price rule applies to"
slug: "price-rules-sales-channels"
description: "Learn how to implement capacity-based pricing rules across channels, ensuring consistent pricing and understanding modifications for guest bookings."
updated: 2026-09-22T06:12:34Z
published: 2026-09-22T06:12:34Z
canonical: "mysupport.roller.software/price-rules-sales-channels"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Which sales channels a price rule applies to

A price rule prices the same way on every channel your guests buy through, with one exception: capacity-based rules let you pick specific channels, allowing you to run capacity pricing online while keeping front counter prices flat.

Use this guide to check channel coverage before building a rule, and to understand how prices behave when bookings are modified.

## Which channels each rule type prices

| Sales channel | Quantity-based | Time-based | Early bird | Capacity-based (beta) |
| --- | --- | --- | --- | --- |
| Progressive (online) checkout (and API) | Automatic | Automatic | Automatic | Your choice |
| POS | Automatic | Automatic | Automatic | Your choice |
| Venue Manager | Automatic | Automatic | Automatic | Your choice |
| Legacy checkout | Standard price | Standard price | Standard price | Standard price |
| Self-serve kiosks | Standard price | Standard price | Standard price | Standard price |

- **Automatic:** The rule applies across Online checkout, POS, and Venue Manager with no extra channel setup required.
- **Your choice:** Selected manually per rule. Channels left unselected charge the product's base price.
- **Standard rate:** The channel charges the product's standard non-tiered price. Guests can still book, but tier discounts are ignored.

## Choosing channels for a capacity-based rule

Capacity-based rules are the exception. When you create one, you select which channels the tiers price on, under **Sales channels**:

- Progressive Checkout & API
- Point of Sale
- Venue Manager

Select at least one. Any unselected channel charges the product's standard base price regardless of session capacity.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(82).png)

> [!NOTE]
> The base price is what makes this work. You set it in the variations table alongside the tier prices, so every channel has a price to fall back on. See [Create a capacity-based price rule](/v1/docs/create-a-capacity-based-price-rule).

## What a guest pays when a booking changes

When a booking is modified after purchase (eg rescheduling or adding tickets), price adjustments depend on the rule type:

| Rule type | Tickets added or removed | Booking moved to a new date or time |
| --- | --- | --- |
| Quantity-based | Moves to the tier matching the new total quantity | No change (quantity rules count tickets, not dates) |
| Time-based | Added tickets price at the tier for that session | Moves to the tier for the new date or session time |
| Early bird | Added tickets price at the original locked rate | Retains the rate from the original booking date |
| Capacity-based (beta) | Added tickets price at the original locked rate | Retains the price the booking was originally sold at |

### Important rules for modifications

- **Channel consistency:** These rules apply identically whether the change is made by a guest in online accounts or by staff at POS/Venue Manager.
- **Rule updates vs. booking updates:** Editing a price rule or tier price in Venue Manager affects **new bookings only**. Bookings already completed retain the price at which they were sold.

## FAQs

**Can I run a price rule online but not at the counter?**

On a capacity-based rule, yes. Deselect **Point of Sale** under **Sales channels**, and POS will charge the standard base price. For all other rule types, channel coverage is automatic; to keep counter prices separate, use a dedicated product.

**Why is a guest at the kiosk paying a different price?**

Self-serve kiosks and legacy checkouts do not support price rules. They charge the product's standard rate, ignoring tier discounts applied online.

**Does the API follow price rules?**

Yes. The API mirrors the progressive online checkout and respects the same channel selections configured for capacity-based rules.

**A guest added tickets to a booking and the price didn't change. Why?**

Early bird and capacity-based rules lock the original booking price by design. For quantity-based rules, added tickets must be for the same session to combine toward a quantity tier.

## Related

- [Why didn't my price rule charge the price I expected?](/why-did-a-guest-pay-a-different-price.md)
- [Create a capacity-based price rule (beta)](/create-a-capacity-based-price-rule.md)
- [How price rules work with different product types](/price-rules-product-types.md)
- [Manage checkout display settings for price rules](/price-rules-checkout-display.md)