---
title: "Receiving a digital gift card from ROLLER"
slug: "receiving-a-digital-gift-card-from-roller"
updated: 2026-06-16T15:41:47Z
published: 2026-06-16T15:41:47Z
canonical: "mysupport.roller.software/receiving-a-digital-gift-card-from-roller"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving a digital gift card from ROLLER

This article shows the guest (recipient) experience when receiving a digital gift card from ROLLER.

When purchasing a digital gift card in ROLLER, the recipient receives an email notifying them that they have received a gift card from the purchaser (time set by the purchaser).

## What the digital gift card email looks like

The email will look exactly how you've customized the **Gift card received** email template (Pro plan & above) from [email templates in Venue Manager](/v1/docs/customize-your-email-templates).

Here's an example digital gift card email below.

- The gift card number (#) is in the top right of the email.
- Gift card QR code for redemption in venue at POS.
- Expiry date.
- Gift card written or video message.
- Product instructions (ie how to redeem the gift card). When configuring the gift card, point out in the product instructions where the recipient can find the gift card number and how they can redeem the gift card number online for bookings. You can also include a link to the online checkout as shown in example below.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8238272800911.png)

## View gift card

When the recipient selects **View gift card** under the QR code in the email above, they will be taken to a new page for the digital gift card showing the following details:

- Gift card redemption message
- Gift card number under the QR code. The guest uses this number to redeem the gift card for bookings through the online checkout.
- Expiry date
- The gift card balance which updates automatically.
- Any written or video message from the gift card purchaser.
- Terms and conditions

You can customize the redemption message that appears here in the [gift card product settings](/v1/docs/create-your-gift-card-products). The recipient can also select **Print** **card** to print a PDF friendly version of the gift card.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8238250256015.png)

## Related

- [Issue and take payment for gift cards from Venue Manager](/issue-and-take-payment-for-gift-cards-from-venue-manager.md)
- [Edit gift card details from Venue Manager](/edit-gift-card-details-from-venue-manager.md)
- [Can I issue a gift card as a gift or donation?](/can-i-issue-a-gift-card-as-a-gift-or-donation.md)
- [Create gift card products](/create-your-gift-card-products.md)
- [Configure digital wallet memberships and passes](/configure-digital-wallet-memberships-and-passes.md)