---
title: "Recurring Payment Log report"
slug: "recurring-payment-log-report"
description: "Access detailed Recurring Payment Log reports, track payment attempts, statuses, and resolve declined membership payments efficiently."
updated: 2026-06-16T17:48:54Z
published: 2026-06-16T17:48:54Z
canonical: "mysupport.roller.software/recurring-payment-log-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Recurring Payment Log report

This report is tailored for those using the membership functionality, specifically for recurring memberships.

> [!NOTE]
> The [permission](/v1/docs/create-and-manage-staff-roles-and-permissions) **Can access Transactions** reports is required for staff to access the Recurring Payment Log report. Administrators and managers have this permission enabled by default.

## Recurring Payment Log report data

In this report, you can find the following data:

- **Booking ID** - this is the booking ID that is linked to the membership
- **Time attempted** - the date and time the system attempted to deduct the credit card linked to the membership
- **Booking name** - the name of the booking holder linked to the membership
- **Amount** - the amount the system attempts to charge to the credit card
- **Payment status** - the status of the payment; this can either be successful or failed
- **Payment attempt** - ROLLER will always try and attempt payment 3 times ([read more here](/v1/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager)). This column lists the number of attempts for this transaction
- **Note** - this is where any payment error message will be displayed. Please note that the description will differ depending on the credit card provider

The report also summarizes the following key information:

- **# attempted** - the total number of payments attempted during the selected date range
- **$ attempted** - the total value of payments attempted during the selected date range
- **# successful** - the total number of successful payments during the selected date range
- **$ successful** - the total value of successful payments during the selected date range
- **# failed** - the total number of failed payments during the selected date range
- **$ failed** - the total value of failed payments during the selected date range

![2020-02-03_11-40-58__1_.gif](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360003478496.gif)

You can choose the date range included in this report by adjusting the [date selector](/v1/docs/customize-the-reporting-grid#h_1d362fbf-e075-477d-8e26-e6fe1f09243c). Use the **Payment status** filter to adjust whether you wanted to include successful payments, failed payments, or both.

[Click here learn how to access this report.](/v1/docs/reports-overview-find-the-report-you-need)

[Click here to learn how to download this report.](/v1/docs/download-reports)

## Report use case

If you wanted to get more details on why a particular membership payment has been declined, you can use this report to search for the membership and find out the reason for why it was declined.

Once the declined reason has been established, for example, due to expired credit card, you can contact the guest and [obtain the new credit card details and update the member record](/v1/docs/update-recurring-membership-payment-details-from-pos-or-venue-manager).

## Related

- [Manage payments for recurring memberships](/manage-payments-for-recurring-memberships.md)
- [Maximize recurring membership revenue with Smart Dunning](/maximize-recurring-membership-revenue-with-smart-dunning.md)
- [Update recurring membership payment details from POS or Venue Manager](/update-recurring-membership-payment-details-from-pos-or-venue-manager.md)
- [Choose the right membership report](/choose-the-right-membership-report.md)