---
title: "Redeem bookings and assign waivers at POS"
slug: "redeem-bookings-and-assign-waivers-at-pos-2"
updated: 2026-06-16T15:25:56Z
published: 2026-06-16T15:25:56Z
canonical: "mysupport.roller.software/redeem-bookings-and-assign-waivers-at-pos-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeem bookings and assign waivers at POS

Keep lines moving at POS by quickly finding bookings, viewing guest details, assigning waivers when needed, redeeming and printing tickets, and using bulk actions and mass redemption for large groups.

## Watch: redeem bookings at POS

See how to redeem bookings at POS, including redeeming tickets, printing passes and adding extras.

[Embedded content](https://fast.wistia.com/embed/iframe/918nk0biwq)

## Search for bookings at POS

You can search for existing bookings, gift cards, memberships, guest tabs, cashless cards or wallets.

1. Select the search icon in the left-side POS menu.
2. By default, the **Bookings** tab is selected above the search box.
3. Select a tab to search for gift cards, memberships, guest tabs, cashless cards or wallets.
4. Enter a name, email, phone number, or booking ID.
5. Optional: scan the QR code in the guest’s order confirmation email to find the booking faster.
6. Select the booking to view its details.

## Booking details

After you select a booking, the left panel shows summary details like guest flags or alerts, items, agreements, forms, booking holder details and resources.

| Details | Description |
| --- | --- |
| **Flags** | Any [guest flags](/v1/docs/guest-flags-and-banned-guest-alerts) assigned. Flags that can appear include Ban, VIP, Medical, Alert, and Competency. |
| **Items** | Any tickets, memberships and other products on the booking. |
| **Booking agreements** | Any signed [booking agreements](/v1/docs/create-a-booking-agreement) for recurring payment memberships. |
| **Forms** | Any forms completed during online checkout. Select a form title to preview it, then scroll to view the submitted details. [Learn more about creating forms to capture additional guest data](/v1/docs/create-a-custom-form) |
| **Booking holder** | Name, phone number and email of the [booking owner](/v1/docs/create-guest-records-at-pos) if completed during the purchasing process. You can also add and edit these details. |
| **Resources** | Any resources for the booking (for example, areas in your venue). This can help you direct guests to the right place. |

From the summary panel, you can also add items, upgrade items, flag guests or add notes.

| Details | Description |
| --- | --- |
| **Add items** | Select to [add more items](/v1/docs/adjust-items-in-existing-bookings-at-pos) to the booking (eg ticket, food and beverage or another product). |
| **Upgrade items** | Select to upgrade or downgrade a membership or upgrade a ticket to a membership. Learn more about how to: - [Upgrade or downgrade memberships in POS](/v1/docs/upgrade-and-downgrade-memberships-at-pos) - [Upgrade a ticket to a membership in POS](/v1/docs/upgrade-a-non-membership-product-to-a-membership-at-pos) |
| **Flag guests** | Select to ban or flag a guest so staff can see special instructions. [Learn more about guest flags and bans](/v1/docs/guest-flags-and-banned-guest-alerts) |
| **Add notes** | View, add or edit a note in POS. |

## Redeem tickets and assign waivers

In the main panel, you’ll see a list of tickets and any other items on the booking.

To redeem tickets and assign any required waivers:

1. Select the **tick icon** to redeem each ticket. A green tick means the ticket is redeemed.
2. If a waiver is required, select the pencil icon, then search for and select the waiver to assign to the ticket.
3. To remove a waiver, select the ticket, select the **options menu** (3 dots) in the top-right corner, then select **Remove waiver**.

To redeem multiple tickets at once:

1. Select the **Select all** checkbox.
2. Select the redemption icon (blue tick) in the top-right corner.

## Optional device settings that speed up redemption

If **Automatic check-in when waivers are attached** is enabled in [POS device settings](/v1/docs/manage-individual-pos-device-settings), assigning a waiver automatically redeems the ticket.

If you want to print a ticket with each redemption, enable **Print tickets** in [device settings](/v1/docs/manage-individual-pos-device-settings). Then:

1. Select the print icon to open the pop-up.
2. Select whether to print itemized or master tickets.

## Resolve wrong-day arrivals and price changes

If a guest arrives and redeems their ticket on the wrong day, POS prompts you to reschedule a standard pass or session pass ticket instead of redeeming it anyway.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/15009299710095.png)

When the booking is moved to a different day, any price change is shown in POS before you confirm, based on your existing [price rules](/v1/docs/get-started-with-price-rules) (for example, moving from an off-peak day to a peak day).

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/15009299710607.png)

If needed, you can issue a credit, charge the difference or keep the original price.

This makes it easy to explain pricing differences to guests, keep the original price when appropriate and resolve wrong-day arrivals quickly and fairly.

Rescheduling also moves the booking to the correct day so capacity and redemptions apply to the updated date and time.

## Require approval to redeem invalid tickets (optional)

You can enable a [global POS setting](/v1/docs/manage-global-pos-device-settings-from-venue-manager) that requires supervisor or manager approval before redeeming invalid tickets (for example, expired, wrong-day, or inactive tickets) at a lower price.

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Settings**.
2. Select **Approval needed to redeem ticket**.
3. Select **Save.**

Once enabled, staff with the [POS Admin permission](/v1/docs/permissions-by-feature-and-role) can approve these redemptions using their POS PIN.

To learn more, see [Reschedule bookings at POS](/v1/docs/reschedule-bookings-at-pos).

## Perform bulk actions

You can perform actions on multiple tickets instead of doing them one by one.

1. Select multiple tickets, or select the **Select all** checkbox.
2. Do one of the following:
  - Select the **options menu** (3 dots) to remove waivers, reprint tickets or undo check-ins.
  - Select the **print icon** to print tickets in bulk.
  - Select the **redemption icon** (blue tick) to redeem all selected tickets.

## Redeem tickets for large groups

Use **Mass redemption** to redeem tickets in batches for large groups, instead of redeeming tickets one at a time. Mass redemption bypasses the requirement for a waiver to be assigned to a ticket.

### Configure mass ticket redemption settings

The mass redemption setting can be configured per POS device or POS template.

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Devices.**
2. Select the POS device.
3. Turn on **Allow mass ticket redemption** in device settings.
4. Enter a value for **Minimum tickets to qualify for mass redemption.**
5. Select **Save.**

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/11754180941455.png)

### Use mass ticket redemption

1. From POS, open a booking that meets the minimum quantity of tickets for mass redemption.
2. Select the **Manage redemptions** button at the top right.
3. Enter the **number of tickets** you are redeeming.
4. Select **Confirm redemptions.**