---
title: "Redeem tickets and assign waivers at POS"
slug: "redeem-bookings-and-assign-waivers-at-pos"
description: "Streamline your POS operations by quickly finding bookings, redeeming tickets, and managing waivers for large groups with efficient bulk actions."
updated: 2026-10-03T22:16:55Z
published: 2026-10-03T22:16:55Z
canonical: "mysupport.roller.software/redeem-bookings-and-assign-waivers-at-pos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeem tickets and assign waivers at POS

Redeeming a ticket marks it as used so the guest can enter your venue. That's the check-in, and it's what your attendance figures count.

At POS you find the booking, redeem each ticket, assign any waiver the ticket needs and take anything still owing. For large groups you can redeem in bulk or in batches.

This guide covers ticket redemption at POS. To apply a member's discount, see [Redeem memberships at POS](/v1/docs/redeem-memberships-at-pos).

[Embedded content](https://fast.wistia.com/embed/iframe/918nk0biwq)

## Search for bookings at POS

You can search for existing bookings, gift cards, memberships, guest tabs, cashless cards or wallets.

1. Select the search icon in the left-side POS menu.
2. By default, the **Bookings** tab is selected above the search box.
3. Select a tab to search for gift cards, memberships, guest tabs, cashless cards or wallets.
4. Enter a name, email, phone number, or booking ID.
5. Optional: scan the QR code in the guest’s order confirmation email to find the booking faster.
6. Select the booking to view its details.

## Booking details

After you select a booking, the left panel shows summary details like guest flags or alerts, items, agreements, forms, booking holder details and resources.

| Details | Description |
| --- | --- |
| **Flags** | Any [guest flags](/v1/docs/guest-flags-and-banned-guest-alerts) assigned. Flags that can appear include Ban, VIP, Medical, Alert, and Competency. |
| **Items** | Any tickets, memberships and other products on the booking. |
| **Booking agreements** | The [booking agreement](/v1/docs/create-a-booking-agreement) a member signs when they buy a recurring payment membership. Different from a waiver, which is signed per ticket and covers participation. |
| **Forms** | Extra questions the guest answered during online checkout (eg dietary requirements). Not a waiver and not a booking agreement. Select a form title to preview it, then scroll to view the submitted details. [Learn more about creating forms to capture additional guest data](/v1/docs/create-a-custom-form) |
| **Booking holder** | Name, phone number and email of the [booking owner](/v1/docs/create-guest-records-at-pos) if completed during the purchasing process. You can also add and edit these details. |
| **Resources** | Any resources for the booking (for example, areas in your venue). This can help you direct guests to the right place. |

From the summary panel, you can also add items, upgrade items, flag guests or add notes.

| Details | Description |
| --- | --- |
| **Add items** | Select to [add more items](/v1/docs/adjust-items-in-existing-bookings-at-pos) to the booking (eg ticket, food and beverage or another product). |
| **Upgrade items** | Select to upgrade or downgrade a membership or upgrade a ticket to a membership. Learn more about how to: - [Upgrade or downgrade memberships in POS](/v1/docs/upgrade-and-downgrade-memberships-at-pos) - [Upgrade a ticket to a membership in POS](/v1/docs/upgrade-a-non-membership-product-to-a-membership-at-pos) |
| **Flag guests** | Select to ban or flag a guest so staff can see special instructions. [Learn more about guest flags and bans](/v1/docs/guest-flags-and-banned-guest-alerts) |
| **Add notes** | View, add or edit a note in POS. |

## Redeem tickets and assign waivers

In the main panel, you’ll see a list of tickets and any other items on the booking.

To redeem tickets and assign any required waivers:

1. From POS, select the tick icon next to a ticket to redeem it. The tick turns green once the ticket is redeemed.
2. If a waiver is required, select the pencil icon, then search for and select the waiver to assign to the ticket.
3. To remove a waiver, select the ticket, select the **options menu** **(3 dots)** in the top-right corner, then select **Remove waiver**.

To redeem multiple tickets at once:

1. Select the **Select all** checkbox.
2. Select the **blue tick** in the top-right corner to redeem every selected ticket.

## Optional device settings for redemption and printing

If **Automatic check-in when waivers are attached** is turned on in [POS device settings](/v1/docs/manage-individual-pos-device-settings), assigning a waiver also redeems the ticket. The guest is checked in without a separate step.

To print tickets at POS, turn on **Print tickets** in POS [device settings](/v1/docs/manage-individual-pos-device-settings). Then, in the booking:

1. Select the print icon next to a ticket. To print several tickets, select them or select **Select all**, then select the print icon at the top.
2. If **Print master tickets** is also on in device settings, choose **Itemized** or **Master** in the **Select ticket type to print** pop-up. Itemized prints one ticket for each pass. Master prints one ticket that covers the tickets you selected.

If **Print master tickets is off** in individual POS device settings, POS prints itemized tickets as soon as you select the print icon. To set up master tickets, automatic printing or what printed tickets show, see [Set up printed tickets](/v1/docs/setup-printed-emailed-wallet-tickets).

## Resolve wrong-day arrivals and price changes

If a guest arrives with a standard pass or session pass dated for another day, POS offers to reschedule the booking to today rather than redeem the ticket as it stands. Rescheduling is what applies any price difference between the two days.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/15009299710095.png)

When the booking is moved to a different day, any price change is shown in POS before you confirm, based on your existing [price rules](/v1/docs/get-started-with-price-rules) (for example, moving from an off-peak day to a peak day).

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/15009299710607.png)

If needed, you can issue a credit, charge the difference or keep the original price.

This makes it easy to explain pricing differences to guests, keep the original price when appropriate and resolve wrong-day arrivals quickly and fairly.

Rescheduling also moves the booking to the correct day so capacity and ticket redemptions apply to the updated date and time.

## Require approval to redeem invalid tickets (optional)

You can enable a [global POS setting](/v1/docs/manage-global-pos-device-settings-from-venue-manager) that requires approval before staff redeem an expired, wrong-date or inactive ticket, including any ticket being redeemed at a lower price than it was sold for.

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Settings**.
2. Select **Approval needed to redeem ticket**.
3. Select **Save.**

Once enabled, POS asks for an approving POS PIN before the redemption completes. Staff need the [POS Admin permission](/v1/docs/permissions-by-feature-and-role) to approve. Administrator and manager system roles have it by default.

To learn more, see [Reschedule bookings at POS](/v1/docs/reschedule-bookings-at-pos).

## Perform bulk actions

You can perform actions on multiple tickets instead of doing them one by one.

1. Select multiple tickets, or select the **Select all** checkbox.
2. Do one of the following:
  - Select the **options menu** (3 dots) to remove waivers, reprint tickets or undo check-ins.
  - Select the **print icon** to print tickets in bulk.
  - Select the **redemption icon** (blue tick) to redeem all selected tickets.

## Redeem tickets for large groups

Use mass ticket redemption to redeem tickets in batches for large groups, instead of one at a time. It bypasses the requirement for a waiver to be assigned to a ticket, so a group can be checked in with waivers still outstanding.

### Configure mass ticket redemption settings

The mass redemption setting can be configured per POS device or POS template.

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Devices.**
2. Select the POS device.
3. Turn on **Allow mass ticket redemption** in device settings.
4. Enter a value for **Minimum tickets to qualify for mass redemption.**
5. Select **Save.**

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/11754180941455.png)

### Use mass ticket redemption

1. From POS, open a booking that meets the minimum quantity of tickets for mass redemption.
2. Select the **Manage redemptions** button at the top right.
3. Enter the **number of tickets** you are redeeming.
4. Select **Confirm redemptions.**

## Related

- [Encourage guests to manage their own bookings](/encourage-guests-to-manage-their-own-bookings.md)
- [Training checklist](/training-checklist.md)
- [Manage individual POS device settings](/manage-individual-pos-device-settings.md)
- [View and manage signed waivers from Venue Manager](/view-and-manage-signed-waivers-from-venue-manager.md)