--- title: "Redeem memberships at POS" slug: "redeem-memberships-at-pos" description: "Redeem a member's discounts at POS, for one member, a linked family or a group, and look up a member's details between sales." updated: 2026-09-16T21:27:05Z published: 2026-09-16T21:27:05Z canonical: "mysupport.roller.software/redeem-memberships-at-pos" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Redeem memberships at POS Redeem a member's membership at POS and their discounts land on the sale automatically, with nothing to look up or work out. Redeem a family's related memberships or a group's unrelated ones in the same transaction, so four people go through the counter as one sale. [Embedded content](https://fast.wistia.com/embed/iframe/uct32xtevi) ## Redeem one membership at POS Follow the steps below for the fastest way to redeem a membership at the start of a sale. > [!NOTE] > If your venue runs a membership program, always ask the guest whether they're a member at the start of the sale. If the member booked online with their membership discount, POS can ask you to [check their photo](/v1/docs/verify-member-photos-at-pos) when you open the booking. 1. From POS, select **Redeem membership** at the top of the cart on the right. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(49).png) Where a membership has already been added to the transaction, the button reads **Redeem another membership**. 2. Search for the member's name or membership ID, then choose them from the list. Choosing a member from the results shows the membership they hold. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(43).png) The member appears in the cart panel. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(52).png) 3. Select **Redeem membership** at the bottom of the cart. 4. Add items to the cart. ROLLER automatically applies the membership discounts to the eligible items in the cart. Each discounted item carries an **Item discount** line, and the totals carry a **Discount** line. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(50).png) Where no discount appears, the member may have already used their benefits, or the item may not be eligible. ## Redeem multiple related memberships Where a parent signs their children up for memberships, ROLLER links them. You can add any of the linked members to the same booking without searching for them separately. 1. From POS, select **Redeem membership** at the top of the cart. Where a membership has already been added to the transaction, the button reads **Redeem another membership**. 2. Search for the parent's name, email or membership number, then choose them from the list. 3. Under **Add related memberships**, select the add **icon (+)** beside each related member you want to include. Related members appear under the first member you selected. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(46).png) 4. Select **Redeem memberships (#)**. The number in brackets matches how many memberships you're redeeming. 5. Add items to the cart. Any membership discounts are automatically applied. ## Redeem multiple separate memberships When a group arrives at the counter, with each guest holding their own membership and none of them are linked, you can still redeem them all in one sale. 1. From POS, select **Redeem membership** at the top of the cart. 2. Search for the first member's name, email or membership number, then choose them from the list. 3. Search again for each additional member and choose them from the list. Members you've added stay listed in the panel. Select the remove **icon (–)** beside one to take it off. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(47).png) 4. Select **Redeem memberships (#)** at the bottom of the cart. 5. Add eligible items to the cart, and the membership benefits automatically discount them. ## Complete the sale Take payment once the membership benefits have been applied to the cart. See [Sell items and redeem discounts and memberships at POS](/v1/docs/sell-items-and-redeem-discounts-and-memberships-at-pos). ## Look up a member's details outside a sale Sometimes you need to look up a member to check their profile, membership type and remaining uses. 1. From POS, select the search icon in the left menu. 2. Select the **Members** tab. The Members tab searches memberships rather than bookings. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(45).png) 3. Enter the member's name or membership ID, then select them from the results. 4. The member’s details appear. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(53).png) > [!NOTE] > You can also use **Advanced** **search** by selecting the globe icon next to the search box. To learn more about how to view a member’s profile and benefits, see [Check member benefits at POS](/v1/docs/check-a-member-s-remaining-benefits). ## FAQs **How are membership redemptions counted?** A membership counts as one redemption per member per day, however many discounted items they buy. For example, using a membership for a session pass and a stock item in the same visit is still one redemption, but may use two membership benefits.The [Membership Redemptions](/v1/docs/choose-the-right-membership-report) report counts membership-discounted bookings. **The discount hasn't applied. What now?** Check the cart panel for an **Item discount** line against the item. Where there isn't one, the member may have already used their benefits, or the item may not be eligible for their membership. **Can I redeem a membership after I've added items to the cart?** Yes. Redeeming works before or after you add items, though redeeming first is faster. **Do I need to attach a waiver?** Where the activity requires one, assign the member's waiver agreement to the booking before you take payment. See [Redeem tickets and assign waivers at POS](/v1/docs/redeem-bookings-and-assign-waivers-at-pos). **How do I check a member’s remaining benefits?** Search for the member via the Members tab, open their profile, then go to **Benefits**. See [Check member benefits at POS](/v1/docs/check-a-member-s-remaining-benefits). ## Related - [Add member photos to a membership at POS](/add-member-photos-to-a-membership-at-pos.md) - [Verify member photos at POS](/verify-member-photos-at-pos.md) - [Create a group membership product](/create-a-group-membership-product-beta.md) - [Sell fixed-price memberships at POS](/sell-fixed-price-memberships-at-pos.md) - [Sell recurring payment memberships at POS](/sell-recurring-payment-memberships-at-pos.md) - [Redeem a membership in Venue Manager](/redeem-a-membership-in-venue-manager.md)