---
title: "Refund bookings to gift cards"
slug: "refund-bookings-to-gift-cards"
updated: 2026-06-16T15:43:20Z
published: 2026-06-16T15:43:20Z
canonical: "mysupport.roller.software/refund-bookings-to-gift-cards"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund bookings to gift cards

You can issue a refund to a new gift card, instead of issuing a cash or card refund. This allows guests to use the gift card for future purchases at your venue. This guide will show you how to enable refunds to new gift cards from Venue Manager and POS.

## Enable refunds to new gift cards

### Step 1: Create product

Create the gift card product that will be used when issuing refunds to a new gift card. We recommend creating a separate refund gift card product for reporting purposes.

Follow the steps to [create a gift card product](/v1/docs/create-your-gift-card-products).

### Step 2: Configure refund settings

Nominate the gift card product to use when issuing a refund to a new gift card.

1. From Venue Manager, go to **Settings** > **Account** > **Payments.**
2. Scroll down to the **Gift card refunds** panel.
3. Select the gift card product that will be used when issuing a refund to a new gift card.
4. Select **Save**.

## Issue a refund to new gift card from Venue Manager

Once you've configured the refund settings above, you'll be able to issue a refund to a new gift card from Venue Manager.

1. From Venue Manager, search for and open the booking.
2. Select the **options** **menu** (3 dots) on the top right, then select **Refund.** ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8239073801999.png)
3. Select to refund booking items or amount, then select **Continue**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8239073802127.png)
4. Select **Gift card** as the **Refund method**.
5. Select **Issue new gift card.**
6. Select if the gift card will be physical or digital.
7. Select **Refund**.

For more information, refer to the guide [Refund a booking from the Venue Manager.](/v1/docs/refund-bookings-from-venue-manager)

## Issue a refund to new gift card from POS

To issue a refund to new gift card at POS:

1. Search for and open the booking.
2. Select **Refund.**
3. Select **Gift card** as the refund method.
4. Select whether to refund to an existing gift card or to issue a new gift card.

| **Refund to an existing gift card** | Please type in or scan the gift card number. If the gift card has expired, the refund will be applied but is unusable without an extension of the expiry date. |
| --- | --- |
| **Issue new gift card** | **Physical**: Type in or scan the gift card number. **Digital**: Make sure the booking has booking holder details. A digital gift card will be emailed to the booking holder. |

## Related

- [Create gift card products](/create-your-gift-card-products.md)
- [Sell and manage cashless cards at POS](/sell-and-manage-cashless-cards-at-pos.md)
- [Create a membership product](/create-a-membership-product.md)
- [Take online payments using PayPal (beta)](/take-online-payments-using-paypal-beta.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)