---
title: "Reset your ROLLER password"
slug: "reset-your-roller-password"
updated: 2026-06-07T18:56:11Z
published: 2026-06-16T18:57:24Z
canonical: "mysupport.roller.software/reset-your-roller-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset your ROLLER password

This guide shows you how your ROLLER password can be reset.

## Reset your ROLLER password

1. Navigate to [https://launchpad.roller.app/](https://launchpad.roller.app/) and select the **Forgotten your password?** link.
2. Enter your email address used to sign in and select **Send reset instructions.**
3. Check your email inbox (or spam folder) for the email.
4. Select the **Reset password** link to open a new page and create a new password. Your password must be at least 9 characters long.

## Reset your POS PIN

Only an administrator or manager in ROLLER can reset POS PINs. Refer to the guid [Change staff passwords and POS PINs](/v1/docs/change-staff-passwords-and-pos-pins)

## FAQs

**Didn't receive a reset password email?**

We recommend looking in the spam folder. If you don't receive the email after a few minutes please contact your account administrator.

**Don't have access to your email address?**

Speak to your account administrator to change the associated email address to one that you can access.

## Related

- [Clear your cache and cookies](/clear-your-cache-and-cookies.md)
- [Problems accessing or operating ROLLER](/problems-accessing-or-operating-roller.md)
- [Activate your account to log in](/activate-your-account-to-log-in.md)
- [Change staff passwords and POS PINs](/change-staff-passwords-and-pos-pins.md)
- [Contact ROLLER support](/contact-roller-support.md)