---
title: "Restart ROLLER Connect Legacy"
slug: "restart-roller-connect-legacy"
updated: 2026-06-16T12:44:19Z
published: 2026-06-16T19:05:31Z
canonical: "mysupport.roller.software/restart-roller-connect-legacy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Restart ROLLER Connect Legacy

This article shows you how to restart ROLLER Connect Legacy and what to do if restarting does **not** resolve your issue.

> [!WARNING]
> This article relates to ROLLER Connect Legacy. For guidance on how to install ROLLER Connect Windows Service, refer to the guide [Install ROLLER Connect](/v1/docs/install-roller-connect). If you need help restarting ROLLER Connect Windows Service, contact the [ROLLER support team](/v1/docs/contact-roller-support).

## What is ROLLER Connect?

ROLLER Connect is a background application installed on a POS device to connect your POS computer with receipt printers. If you're using [production management](/v1/docs/get-started-with-cloud-printing) for print management at your venue, you may not require ROLLER Connect since it connects POS and printers over a direct browser connection.

ROLLER Connect allows you to:

- Format your receipts correctly
- Print your receipts automatically (if configured)
- Send a production docket to your nominated printer (if configured)
- Print your sticker or wristband tickets with the correct format (if configured)

## When should I restart ROLLER Connect Legacy?

1. If you have a red symbol at the top of your POS saying **ROLLER Connect is offline**
2. If the Google Chrome print popup appears when printing receipts and you have the **Use ROLLER Print Service** setting toggled to **Yes** within **POS** > **More** > **Settings** > **Hardware**

## How do I restart ROLLER Connect Legacy?

1. Close any open Google Chrome browser windows.
2. First, exit from ROLLER Connect:
  - Open the task tray (upwards facing arrow button) on the taskbar.
  - If you can see a ROLLER logo, right-click the logo and click **Exit**.
  - If you can't see a ROLLER logo, continue with step 3. ![ROLLER_Connect_in_task_tray.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360003971775.png)
3. Find the **ROLLER Connect** icon on your desktop, then right-click and select **Run as administrator.**
4. Reopen ROLLER POS in a new Google Chrome browser.

[Embedded content](https://fast.wistia.com/embed/iframe/im3zvtzkeh)

In most cases, restarting ROLLER Connect Legacy in this way resolves the issue.

To restart ROLLER Connect Windows Service, contact the ROLLER [support team](/v1/docs/contact-roller-support).

## What do I do if restarting ROLLER Connect Legacy does not work?

If restarting ROLLER Connect does **not** resolve your issue, send the **ROLLER Connect log files** to [our support team](/v1/docs/contact-roller-support) as soon as possible.

To collect the logs, do the following:

1. Navigate to **C:\ProgramData\ROLLER**
2. Right-click the **Logs folder** and select **Send to** and then **Compressed (zipped) folder.**
3. Attach the zipped file to your [support request](/v1/docs/contact-roller-support) for our support team to investigate.

> [!NOTE]
> It's important to collect and send the log files to the support team without delay. ROLLER Connect logs are only stored in this folder for **a maximum of 7 days**. Depending on how much activity there is on your POS, the logs may be stored for a shorter period.

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [Get started with cloud printing](/get-started-with-cloud-printing.md)
- [Install an EPSON receipt printer (ROLLER Connect)](/install-an-epson-receipt-printer-roller-connect.md)
- [Production docket printer troubleshooting (ROLLER Connect)](/production-docket-printer-troubleshooting-roller-connect.md)
- [Contact ROLLER support](/contact-roller-support.md)