--- title: "ROLLER glossary" slug: "roller-glossary" tags: ["Reference"] updated: 2026-06-16T14:10:59Z published: 2026-06-16T14:10:59Z canonical: "mysupport.roller.software/roller-glossary" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # ROLLER glossary Read up on our terminology dictionary developed by ROLLER for users to understand our system and services. For key terms used in ROLLER reports, refer to the guide [Key concepts & terms in ROLLER reports.](/v1/docs/quick-guide-key-concepts-terms-in-roller-reports) ## A - **Account** - platform provided as part of the ROLLER service that includes one or more venues - **Account menu** - menu in Venue Manager where multiple venues are listed and where you can log out - **Activity** - a log of events that have occurred in relation to a booking or guest - **Add-on** - product typically sold as an upsell alongside an associated pass - **Adyen** - online payment gateway popular in the US - **Allocate device** - the act of linking a virtual device created in ROLLER to a physical device - **Alternate address** - used to specify an address other than the venue address at which an event occurs - **Annual pass** - pass with unlimited entry for a year from purchase - **API (Application Programming Interface)**: A set of rules and protocols for building and interacting with software applications, used by ROLLER for data insights and business intelligence. - **API keys**: Credentials used for authentication when accessing the ROLLER API, often with rate limits. - **App** - standalone tool, used for specific tasks, running on its own dedicated device - **Availability** - a number of items available for purchase at a given time - **Availability selector** - a tool used in Venue Manager to search for available products with specified criteria ## B - **Booking** - order placed by a guest to be used at a venue containing booking items, purchase information and guest details - **Booking calendar** - a tool used to visually represent past and future bookings at a monthly level and make bookings based on availability - **Booking confirmation email** - email received by booking holder upon booking confirmation or time of purchase - **Booking date** - date at which a booking occurs (not to be confused with transaction date) - **Booking email** - email address where notification for online bookings are sent - **Booking holder** - guest in whose name the booking is held - **Booking ID** - the unique number assigned to a booking - **Booking item** - a single entity within a booking - **Booking name** - booking holder used for the booking name unless otherwise specified - **Booking notes** - notes made against a booking in Venue Manager. Not shown in POS - **Booking notification email** - the email (if different from enquiry email) that ROLLER will send a notification to when a purchase is made via the online checkout - **Brand & appearance**: Refers to the setup of a venue's branding elements (like logos and colors) to ensure a consistent guest experience across all of ROLLER's guest-facing applications and documents. ## C - **Cart** - a collection of items a guest intends to buy - **Checkout** - customized online tool (either embedded in a venue's website or standalone) used to sell selected products - **Checkout builder** - tool in Venue Manager used to create and manage custom online checkouts - **Cloud-based** - data stored, managed and processed online - **Company** - a single entity with many contacts used to make a booking for a business - **Complimentary** - booking that's been given free of charge - **Confirmed** - booking status where the capacity is reserved (ie any booking status that is not draft) - **Contact** - guest attached to a booking - **Contact phone** - phone number used by ROLLER to contact the venue - **CRM (Customer Relationship Management)** - a collection of tools that allow venues to track guests and their behaviour ## D - **Dashboard** - a visual overview of a venue's sales and attendance is shown in Venue Manager when you first log in - **Data binding** - method of storing new data in a venue's database so that it can be used in the correct place later - **Data capture** - the act of collecting useful information from your guests to help with analytics or marketing - **Data import** - method of adding information (eg booking, guests) to the ROLLER platform from an external source - **Default logo** - a venue's logo used in all instances unless otherwise specified at the application level - **Device (physical)** - hardware used to run ROLLER applications - **Device (virtual)** - configuration of settings and products used on a physical device - **Device template** - reusable device configuration used to set up and manage multiple devices from a single place - **Discount** - fixed or percentage amount reduced from the total sale cost (please note this cannot be applied to gift cards) - **Discount code** - the alphanumerical code used to redeem discounts - **Donation** - product type that is a donation to the venue, has no tax element and legal donation receipt can be provided ## E - **Enquiry email** - email address where enquiries submitted by forms are sent - **Exclusion date** - days when a product cannot be sold - **Expiry date** - date at which point a product is no longer redeemable ## F - **Fast cash** - quick method of completing a sale in the POS - **Forms** - tool for collecting data from guests - **Form builder** - tool in Venue Manager used to create and edit forms ## G - **Gift card** - pre-paid, a reusable voucher redeemable at a venue for a given time, usually given as a gift - **Gift card ID** - a unique identifier assigned to gift cards, either generated automatically or defined by the venue - **GL Code** - see reporting category - **Global search** - search field in Venue Manager and an option in POS that is used to search for bookings, guests, and ticket holders - **Google Chrome** - the recommended web browser powered by Google that should be used to run all ROLLER applications - **Google Tag Manager** - a tool powered by Google that allows you to manage and deploy marketing tags on your website - **Google Analytics** - a tool that lets you measure your advertising ROI as well as track your video and social networking sites and applications - **Grid** - filterable, sortable list that uses columns to display the properties of each item - **Group booking** - booking for multiple guests - **Group ticket** - a ticket that allows multiple people to be admitted with the purchase of one ticket - **Groupon** - a voucher that is purchased from an e-commerce site for discounted products and redeemed at the POS - **Guest** - person or company that purchases items from the venue ## H ## I - **Inbox** – module containing all form responses from guest enquiries - **Integrations** - a setting in Venue Manager that allows you to manage all of your integrations in ROLLER such as Google Tag Manager and Google Analytics - **Invoice** - a bill or tab that is sent to the guest for money owed on a particular booking - **Itemized ticket** - ticket containing a single booking item, accessed by the booking item ID ## J ## K - **Knowledge Base** - this library of support articles that explain how to use ROLLER ## L - **Log** - list of calls or tasks relating to a booking - **Loyalty** - program used by venues to encourage repeat visitation/ purchase by offering rewards ## M - **Mailing list** - opt-in list of guests and their email addresses, used to send product updates, promotions or other marketing material - **Manager code** - password used to restrict some roles from performing certain actions (eg refunds) - **Master ticket** - ticket containing all booking items, accessed by the booking ID - **Member** - a type of guest that receives benefits such as special offers and discounts - **Membership** - pass that defines the benefits awarded to members - **Merge tag** - Are used in templates such as Template Studio to retrieve a variable (data such as First Name) from a booking, venue, product, etc - **Menu** - group or category of products defined by the venue and sold in POS - **Minor** - guest that is not old enough to sign their own waiver and must have it signed by a parent or guardian - **Modifier** - property added to an item at the time of purchase such as milk to coffee - **Modifier group** - set of similar modifiers, grouped so that a single option can be selected from the group when added to a product - **More options menu** - button with three dots that provides contextual actions to the item associated with it - **Multiple-booking resource** - resource which allows for many bookings from different guests to fill up the capacity - **Multi-pass** - pass that can be redeemed multiple times over a given period ## N - **Notification centre** - repository located in Venue Manager of notifications generated after the completion of reporting tasks ## O - **On-site** - occurring or available at a physical location - **Onboarding** - the process of setting up a new venue - **Open product** - a product with no defined price — which is determined at the time of sale - **Opt-in** - guest's explicit decision to join the mailing list - **Opt-out** - guest's explicit decision to not join, or be removed from the mailing list - **Order** - term interchangeable with 'booking' but not encouraged - **Overbooking** - booking with a quantity of items greater than the availability ## P - **Package** - a group of products sold for a single price - **Package variations** - package that contains multiple variations of groups of products - **Par qty** - quantity set to help manage stock levels - **Party** - session-based group booking that occurs across multiple resources at a venue - **Pass** - type of product that gives access to a venue or activity - **Payment Express** - online payment gateway popular in New Zealand - **Payment gateway** - online merchant through which payment is processed - **Payment terminal** - device used to make payments with debit/ credit card - **Pending** - status of booking awaiting confirmation or settlement - **Platform** - software, hardware and other technology underlying the ROLLER service - **Playground** - copy of a live environment used for training - **Product tag** - A label or keyword assigned to products to group them for easier management, menu building, and organization in online checkouts and POS. - **POS (Point of sale)** - app used at a venue to sell products, attach waivers to bookings and redeem guest tickets - **POS notes** - notes against a booking by POS users. Shown in both POS and Venue Manager - **POS PIN** - password used to log in to POS - **POS tile** - button displayed in a POS menu that contains a summary of an individual product and when clicked, adds a single instance of that product to the cart - **Primary color** - venue's primary brand color, used in all apps unless specified at the app level - **Product** - entity created and sold through the ROLLER platform, such as a pass, session, membership, add-on or gift card - **Product category** - a group of products - **Product instructions** - information recorded at the product level and given to guests after they make a purchase. Displayed in emails and on PDF tickets - **Progressive checkouts**: Customizable online checkout used for selling tickets and products, including dedicated checkouts for food and beverage. - **Public phone** - phone number displayed in guest-facing applications such as booking confirmation emails ## Q ## R - **Recurring pass** - pass used for classes and other repeating events - **Redemption** - the act of exchanging a pre-purchased pass in return for a booking - **Redemption date** - date by which a product must be used - **Release notes** - a record of all new features and improvements released to the ROLLER platform - **Renew** - the act of increasing the validity of a membership for a given period - **Report** - set of data gathered from a ROLLER account over a given time period used for accounting and analysis - **Reporting category** - identifier used to categorize products for reporting purposes (GL codes) - **Reserve** - action on a booking which reserves the capacity and confirms the booking - **Resource** - defines the capacity of physical areas in a park to prevent overselling - **Retail barcode scanning -** ability to automatically add items to the cart in POS by scanning the barcode on a physical item - **RFID** - wireless technology used to transmit data between a device and ROLLER - **Role** - category assigned to a staff member that limits their permissions - **ROLLER Connect** - service for integrating payment terminals and printers with ROLLER - **Runsheet** - grid used to display session-based bookings at the booking item level ## S - **Sales channel** - place where a sale occurred: Venue Manager, POS, self-serve kiosk or online checkout - **Saved view** - saved the configuration of column and filter settings for a grid - **Schedule** - reusable configuration of days on which a product is sold - **Season pass** - pass with unlimited entry for a defined period - **Secondary color** - venue's secondary brand color, used in all apps unless specified at the app level - **Segment** - a group of guests that share a combination of attributes or demographics (eg guests with a birthday in March) - **Self-Serve Kiosk** - a standalone app that runs on a kiosk, desktop computer or tablet that allows guests to buy products and sign waivers - **Session** - an interval of time when an activity occurs - **Session pass** - pass used to redeem a time-restricted activity - **Simple package** - package that contains a single group of products - **Single booking resource** - resource in which the full capacity is reserved when any one booking is placed in that resource - **Smart menu** - POS menu using tiles for a group or category of products defined by the venue and sold at POS - **Staff** - all users who hold an account at a venue - **Standard pass** - pass that can be redeemed for an activity that does not have a specific duration - **Starting balance** - initial balance of a gift card when purchased - **Stock** - goods or merchandise kept on the premises of a venue that is available for sale or distribution - **Sync waivers** - action from POS which directly syncs the latest waiver data to the POS local storage ## T - **Tab** - a tally of items ordered that needs to be settled prior to leaving - **Thumbnail** - small image used to add visual information to help sell or describe a product in the checkout, POS, availability selector or Self-Serve Kiosk - **Ticket** - manifestation of a pass that gives the holder access to a venue or activity - **Ticket holder** - guest associated with a specific booking item - **Ticket type** - child component of a pass used to define variations such as price or resource - **Till history** - a record of past POS till sessions showing the payment totals and finalised cash balance - **Till note** - note left by a staff member alongside a POS till summary - **Timeout** - duration of time that when expired, returns the application to a starting position - **Transaction date** - date when a booking was purchased (not to be confused with booking date) ## U - **Upgrade** - the act of substituting a membership for one that has greater value ## V - **Validity** -a time period during which a pass can be redeemed - **Variation** - one of many child products of a parent stock item that shares some attributes but differs in others - **Venue** - a physical park or attraction where bookings are redeemed - **Venue group** - a collection of venues contained within one parent company and accessed with a single login - **Venue Manager** - tool used to manage a venue's products, bookings and operations - **Venue settings**: The initial configuration and setup parameters for a new venue account within Venue Manager. ## W - **Waiver** - a legal document that a guest must sign before participating in an activity in order to surrender their rights to pursue legal proceedings against a venue in the case of injury - **Waiver holder** - a guest that holds a valid waiver, signed by themselves or by a parent or guardian - **Waiver kiosk** - standalone app used by guests to sign waivers at a venue ## X ## Y ## Z ## Related - [Can I issue a gift card as a gift or donation?](/can-i-issue-a-gift-card-as-a-gift-or-donation.md) - [Find and manage signed booking agreements in Venue Manager](/find-and-manage-signed-booking-agreements-in-venue-manager.md) - [Training checklist](/training-checklist.md) - [Quick guide: Key concepts & terms in ROLLER reports](/quick-guide-key-concepts-terms-in-roller-reports.md) - [What’s the difference between a stock and add-on product?](/what-s-the-difference-between-a-stock-and-add-on-product.md)