--- title: "ROLLER + Viator (and Tripadvisor) integration" slug: "roller-viator-and-tripadvisor-integration" description: "Connect your ROLLER account with Viator to boost visibility on TripAdvisor and manage OTA bookings seamlessly through Venue Manager." updated: 2026-10-01T07:17:53Z published: 2026-10-01T07:17:53Z canonical: "mysupport.roller.software/roller-viator-and-tripadvisor-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # ROLLER + Viator (and Tripadvisor) integration Connect your ROLLER account with Viator to reach their global audience of travellers and sell your experiences directly through their marketplace. This guide explains how to activate the integration, configure your ROLLER products, and complete the product mapping process. **Viator owns Tripadvisor.** This means any experience you list on Viator also appears on TripAdvisor, giving your products broader visibility. > [!NOTE] > **Advanced channel management add-on** > > Sell through Viator with every booking recorded in Venue Manager. Available on all plans with the advanced channel management add-on. To add it, go to **Settings** > **Integrations** in Venue Manager and select **Request upgrade**, or contact your customer success manager or the [support team](/v1/docs/contact-roller-support). ## When to use this guide Use this guide if: - You’re a ROLLER customer and want to sell your products on **Viator** or **Tripadvisor**. - You want OTA bookings to flow directly into ROLLER and be managed through Venue Manager. ## Configure your Viator integration ## 1. Create a Viator supplier account Before you can connect ROLLER with Viator, you’ll need a Viator supplier account. How to create your account: 1. Go to [supplier.viator.com/sign-up-info](https://supplier.viator.com/sign-up-info) 2. Select **Get started** and follow the prompts to create your Viator supplier account. Use the same business and contact details that you use in ROLLER so Viator can more easily match your venue during the product mapping stage. ## 2. Activate the integration To connect your venue with Viator, you’ll first need to activate the integration in Venue Manager. How to activate the integration: 1. In Venue Manager, go to **Settings > Integrations > Channel Partners**. 2. Find **Viator** and select **Activate**. The page will refresh and show your **API key**. You will need this key later. ## 3. Configure your ROLLER products for OTA sales Next, prepare the products in ROLLER that you’d like to sell through Viator. 1. **Create your product** In ROLLER, create the product you want to provide to the OTA. Only **Session Pass** and **Standard Pass** product types are supported. > [!WARNING] > The availability you set in ROLLER determines what’s available in the OTA. For Session Pass products, [**you must create schedules in ROLLER**](/v1/docs/create-your-product-schedules-using-operating-hours) — only scheduled sessions will appear as available through the OTA. 2. **Configure each ticket variation** For every variation you want to sell through the OTA: 1. Open the variation and go to **Advanced Options**. 2. Open the **Channel Partners** section: **Standard passes:** Open a product > Select the **options** **menu** (three dots) for the variation > Select **Show advanced options** > Enable **Item is sold through channel partners.** **Session passes:** Open a product > Select the **options** **menu** (three dots) for the variation > Open the **Channel partners** section. 3. Enable **Sell** and set the pricing: - **Sale Price** – the amount guests will pay the OTA (incl. tax). - **Revenue Price** – the amount your venue will receive from the OTA (incl. tax). - **RRP (optional)** – a pre-discount price that some OTAs may use for promotions (incl. tax). 4. Select **Save** on the variation. 3. **Save the product** After all variations are configured, select **Save** on the product. ## 4. Contact Viator to start product mapping > [!WARNING] > Use the chat in the [Viator supplier portal](https://supplier.viator.com/) or call **+61 2 9163 3988**. Be sure to share the **API key you copied earlier**. Once they have this, Viator will help map your ROLLER products to their system (including pricing, product settings, and categories) in their supplier portal. > [!NOTE] > ROLLER is not responsible for product mapping processes. Contact Viator with any questions or guidance you require during mapping. ## 5. Test your integration Once your products are mapped correctly and setup is complete, you can expect live bookings immediately. We recommend running a test booking to confirm everything is working correctly. **Here’s what to check:** 1. **Product listing** Confirm your products display correctly in the Viator marketplace and on Tripadvisor. 2. **Test booking** Complete a test booking and confirm the booking appears in ROLLER with the correct details. 3. **Financial reporting** From Venue Manager, go to **Reports.** Confirm that the correct financial information appears under the following reports: - Booking Item Sales by Channel Partner - Product sales by Channel Partner 4. **Cancellation** Cancel the booking via the reseller and check that the cancellation is reflected correctly in ROLLER. This provides confidence your integration is working as expected and your **channel partner reports** reconcile correctly. ## Switching from Rezdy or another integration If you previously used Rezdy or another system, most OTAs will not support several at once and will require you to switch your connection into ROLLER. This process typically takes 3–5 business days. ## Related - [Get started with OTA connections](/get-started-with-channel-management-in-roller.md) - [OTA FAQs](/channel-management-faqs.md)