---
title: "Why am I seeing a security error in ROLLER?"
slug: "security-controls-and-web-application-firewall"
updated: 2026-09-24T08:54:30Z
published: 2026-09-24T08:54:30Z
canonical: "mysupport.roller.software/security-controls-and-web-application-firewall"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I seeing a security error in ROLLER?

If you see a security error page instead of ROLLER, ROLLER's web application firewall (WAF) has blocked the request. If you believe the block is a mistake, [contact support](/v1/docs/contact-roller-support) with a screenshot of the error, the page URL and your IP address.

ROLLER has implemented a web application firewall (WAF) service that detects, logs and blocks insecure activity such as bad reputation IP addresses, tor, SQL injection or a malicious pattern being detected. This malicious internet traffic is blocked before it can damage your sites.

## Security error message

When the WAF service blocks internet traffic, users (eg staff, guests) see the following security error message:

![Screen_Shot_2021-04-28_at_8.38.55_am.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360007298236.png)

## Support for legitimate users

If you encounter this security error message and you believe this is in error, contact the [support team](/v1/docs/contact-roller-support).

Include in the support request a screenshot of the error message, the page link you are trying to access and your IP address.

To find your IP address, use: [https://www.google.com/search?q=whats+my+ip&oq=whats+my+ip](https://www.google.com/search?q=whats+my+ip&oq=whats+my+ip)

## Related

- [Why is ROLLER not working?](/problems-accessing-or-operating-roller.md)
- [How do I clear my cache and cookies?](/clear-your-cache-and-cookies.md)
- [Contact ROLLER support](/contact-roller-support.md)