---
title: "Self-serve kiosk troubleshooting"
slug: "self-serve-kiosk-troubleshooting"
updated: 2026-06-16T12:46:04Z
published: 2026-06-16T19:11:54Z
canonical: "mysupport.roller.software/self-serve-kiosk-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-serve kiosk troubleshooting

If you’re having trouble with purchases being unavailable or printing tickets from your self-serve kiosk, learn how to troubleshoot in this article.

## Why are purchases unavailable?

If the **Buy Tickets** button is not fully visible and there is an orange banner stating **'Sorry, purchases on this kiosk are currently unavailable',** check the card terminal and ROLLER Connect settings for the device.

If more than one device is affected, check the internet connection and network settings.

> [!WARNING]
> [ROLLER Connect](/v1/docs/minimum-hardware-and-operating-requirements-for-roller) is a mandatory requirement for running the ROLLER Self-Serve Kiosk app.

![Screen_Shot_2019-07-08_at_5.45.24_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360002286755.png)

## Why aren't any tickets printing?

If the device is **not** printing, first check the printer has paper.

If it does, check that it is plugged in and set as the default printer.

If a guest was unable to print their ticket, look up their booking in POS to check-in.

![Screen_Shot_2019-07-08_at_3.56.19_pm.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360002395196.png)

## Related

- [Install ROLLER Connect](/install-roller-connect.md)
- [Create your self-serve kiosk devices](/create-your-self-serve-kiosk-devices.md)
- [Configure your self-serve kiosk settings](/configure-your-self-serve-kiosk-settings.md)
- [Prepare and check your self-serve kiosk hardware](/prepare-and-check-your-self-serve-kiosk-hardware.md)
- [Contact ROLLER support](/contact-roller-support.md)