---
title: "Send emails and log calls from the booking's activity stream"
slug: "send-emails-and-log-calls-from-the-booking-s-activity-stream"
updated: 2026-06-16T15:16:46Z
published: 2026-06-16T15:16:46Z
canonical: "mysupport.roller.software/send-emails-and-log-calls-from-the-booking-s-activity-stream"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Send emails and log calls from the booking's activity stream

In this article, you will learn how to send an email to the booking holder or log a phone conversation related to a booking using the booking [activity stream](/v1/docs/manage-a-booking-from-its-activity-stream) in Venue Manager. Any guest replies to emails sent will show up in the activity center for you or your team to action.

> [!CAUTION]
> Pro feature and above
> 
> Send guest emails and log guest calls with a Pro plan and above. To upgrade, contact your customer success manager or the support team.
> 
> [Pricing page](https://www.roller.software/pricing/)

## Send guest emails

When sending guest emails from the booking's activity stream, the emails are identified as coming from your venue name in ROLLER.

> [!NOTE]
> If guests reply to the email, you and your team can view and action them from the [activity center](/v1/docs/get-started-with-the-activity-center) in ROLLER. You can also specify which staff roles receive guest replies in [activity center notification settings](/v1/docs/customize-activity-center-notification-settings).

1. From Venue Manager, search for and select a booking.
2. Select the **new email** icon from the top of the **Activity** tab. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8350184860175.png)
3. Type in the subject and the email content.
4. Select **Send**. The email will be sent to the booking holder. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8350169555983.png)
5. Filter by **Email** to see all emails sent from here.![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8350169556879.png)

> [!NOTE]
> You can also send emails to guests from the activity stream for a guest record in ROLLER. [Learn more](/v1/docs/manage-guest-records-in-venue-manager)

## Log guest calls

1. Select the **phone** icon from the **Activity** tab.
2. Type in the notes from the conversation.
3. Select the **Log call** button to save your notes.
4. Filter by **Calls** to see all logged calls.

> [!NOTE]
> Learn more about a booking's [activity stream](/v1/docs/manage-a-booking-from-its-activity-stream).

## Related

- [Customize activity center notification settings](/customize-activity-center-notification-settings.md)
- [Manage a booking from its activity stream](/manage-a-booking-from-its-activity-stream.md)
- [Create a booking from a guest inquiry in the activity center](/create-a-booking-from-a-guest-inquiry-in-the-activity-center.md)
- [Email delivery status](/email-delivery-status.md)
- [Get started with the activity center](/get-started-with-the-activity-center.md)