---
title: "Set up and test your POS hardware for ROLLER"
slug: "set-up-and-test-your-pos-hardware-for-roller"
updated: 2026-06-16T12:36:33Z
published: 2026-06-16T17:47:46Z
canonical: "mysupport.roller.software/set-up-and-test-your-pos-hardware-for-roller"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up and test your POS hardware for ROLLER

Prepare your POS computers, printers, and card terminals so ROLLER POS runs reliably. Follow this checklist to configure Windows, Chrome, printers, and payment devices before final testing.

> [!NOTE]
> All steps below must be completed **before** ROLLER staff can help you finalize or troubleshoot POS workstation setup. If any steps aren't applicable to your specific setup, continue to the next step.

## Step 1: Connect all your hardware

Ensure POS computer, receipt printer, keyboard, mouse, and card terminal are connected properly. This includes:

- POS computer, connected via power cable.
- Receipt printer, connected via either:
  - USB or Ethernet cord. If using production management to manage printing at your venue, all printers must be connected to local area network via Ethernet or WiFi (Ethernet recommended)
  - RJ11 into cash drawer
  - Power cable
- Keyboard, connected via USB
- Mouse, connected via USB
- Card terminal, connected via:
  - Local area network via Ethernet / WiFi (ROLLER Connect terminals)
  - USB, plugged into the computer (if applicable)

> [!WARNING]
> Make sure that all devices, printers and terminals are also turned on and running for ROLLER to confirm & troubleshoot POS workstation & hardware setup.

## Step 2: Log in to the POS computer as an administrator in Windows

When testing your setup, you'll need to be logged in to your POS computer as an administrator in Windows to complete some tasks.

To confirm:

1. Select the **Start** menu.
2. Select the **User** icon.
3. Select **Change** **account settings.**
4. Under **Your info** you should see your username and it should say **Administrator.**

> [!WARNING]
> If you're using ROLLER Connect Legacy, you'll also need to be logged in as an administrator when running POS at your venue to connect with printers. If you're using production management or ROLLER Connect Windows Service, this is not required.

## Step 3: Run Windows updates for your POS station computers

Make sure that you're running a [supported Windows operating system](/v1/docs/minimum-hardware-and-operating-requirements-for-roller) and it's up-to-date.

1. In the Windows search bar type **Check for Updates​** and select the best match.
2. Select the grey **Check for Updates**​ button and Windows will run a check.

You must select **Check for Updates** even if it says **You’re up to date**​ when it first loads.
3. It will say **Updates Available​** if there are updates to be done, and they will happen now. This may take some time.
4. Once the updates are completed you will need to restart the computer. This can also take some time.
5. There may be more updates to do, so repeat steps 1 to 4 until you get the message **You’re up to date**​ after pressing **Check for Updates.**

## Step 4: Install ScreenMeet on POS computers

Install ScreenMeet on all your POS computers. This allows ROLLER staff to remotely access these computers for setup assistance and troubleshooting.

1. Download the [**ScreenMeet Windows MSI**](https://downloads.screenmeet.com/windows/prod/v3/support/msi) file.
2. Open the **ScreenMeet.msi** file. If you have difficulties locating the file, press **CTRL** + **J** on your keyboard to open the downloads page in your browser.
3. Select Next.
4. Choose a destination folder and select **Next**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12884620461839.png)
5. Select **Beam Service** from the product features menu and select **Entire feature will be unavailable**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12884620462351.png)
6. Select **Next**.
7. Select **Install**. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12884620463119.png)

## Step 5: Download and configure Google Chrome on POS computers

ROLLER POS operates using the Google Chrome browser. Download & install [Google Chrome](https://www.google.com/chrome/).

Then confirm the following settings are configured.

### Make Chrome your default browser on all POS computers

1. Select the **Start** menu.
2. Type **Default apps.**
3. At the bottom, under **Web browser** click your current browser (typically Microsoft Edge).
4. In the **Choose an application** window, click **Google Chrome**.

### Turn off Google Chrome pop-up blockers

1. Copy this link **chrome://settings/content/popups** & paste into your browser to access Chrome **Pop-ups & redirects** settings.
2. Uncheck **Blocked (recommended).**

### Remove auto-fill from Chrome

1. Copy this link **chrome://settings/autofill** & paste into your browser to access Chrome **Auto-fill** settings
2. Disable all auto-fill settings for **Passwords**, **Payment methods**, and **Addresses and more** by clicking into them individually

### Bookmark key ROLLER pages

Select each link below, then click the star button in your browser to bookmark them.

Log in to ROLLER for each URL before bookmarking or it will save the incorrect URL.

- [ROLLER Launchpad](https://launchpad.roller.app/)
- [Support](https://mysupport.roller.software/hc/en-us)
- [POS](https://pos.roller.app/)
- [Playground](https://play.roller.app/)

### Set the startup page to open ROLLER POS

1. Copy this link **chrome://settings/onStartup** into your browser to access Chrome startup page settings
2. Select **Open a specific page or set of pages**
3. Add this link: [https://pos.roller.app/](https://pos.roller.app)

## Step 6: Configure POS computers

Disable USB selective settings and change sleep settings to never:

1. Select the **Start** menu and type **Edit Power Plan.**
2. Select **Edit power plan.**
3. Change all four drop-down options to **Never.**
4. Select **Change advanced power settings.**
5. Select **USB Settings** to expand and then click **USB selective suspend setting.**
6. Disable both **On battery** and **Plugged in**, select **Apply** and then **OK** to save the changes.

## Step 7: Uninstall unused software on POS computers

1. Select the **Start** menu.
2. Search for and select **Add or remove programs.**
3. Search for the following list of software and select uninstall for each:
  - Microsoft OneDrive
  - HP Client Security Manager
  - HP Client Access Manager
  - HP Support Assistant
  - Remove any old POS Software

## Step 8: Clean up the desktop on POS computers

1. Delete any unused icons from your desktop.
2. Unpin unused icons from taskbar by right-clicking on the icon and selecting **Unpin from taskbar.**

## Step 9: Configure printers for receipts, dockets and tickets

### For printing with production management

Follow the guide to set up production management for printing receipts, dockets, and tickets from your POS. Refer to [Getting started with production management (BETA)](/v1/docs/get-started-with-cloud-printing)

### For printing with ROLLER Connect

**Install printer drivers**

- For EPSON printers, refer to the guide [EPSON Thermal Receipt Printer](/v1/docs/install-an-epson-receipt-printer-roller-connect) for assistance. If you're using a different brand or need assistance, contact your IT support.
- After installing drivers, perform a test print.
- Set the [receipt printer is set as your default printer](https://support.microsoft.com/en-us/windows/how-to-set-a-default-printer-in-windows-10-e10cf8b8-e596-b102-bf84-c41022b5036f#:~:text=To%20choose%20a%20default%20printer,default%20printer%20on%20your%20own.).

**Automate cash drawer opening**

If you're using ROLLER Connect, refer to the guide for [setting up your cash drawer to pop automatically](/v1/docs/set-up-cash-drawers-to-open-automatically-roller-connect).

**Download and install ROLLER Connect**

Use the step-by-step instructions to [download and install ROLLER Connect.](/v1/docs/install-roller-connect)

**Note: Installing and managing ROLLER Connect is not needed if you're using production management for your printing needs.**

## Step 10: Set up card terminals to process card payments at POS

Refer to the guide [ROLLER Payments card terminal setup](/v1/docs/set-up-roller-payments-terminals). Then test card payments by tapping, inserting and swiping card payments, as well as testing refunds.

## Step 11: Perform hardware tests and checks on each POS computer

Use the [Test your hardware setup for ROLLER POS](/v1/docs/test-your-hardware-before-launching-roller-pos) guide to ensure all your POS device computers are tested and ready to be used within your venue.

Log in to each physical POS device, then perform a test transaction and refund to make sure that everything works properly.

- [Take a card payment](/v1/docs/sell-items-and-redeem-discounts-and-memberships-at-pos)
- [Refund a booking](/v1/docs/refund-bookings-from-pos)

## Related

- [Set up a custom domain for your online checkout](/set-up-a-custom-domain-for-your-online-checkout.md)
- [Get started with cloud printing](/get-started-with-cloud-printing.md)
- [Test your hardware before launching ROLLER POS](/test-your-hardware-before-launching-roller-pos.md)
- [Set up ROLLER Payments terminals](/set-up-roller-payments-terminals.md)
- [Pre-launch checklist](/pre-launch-checklist.md)