--- title: "Set up printed, emailed and wallet tickets" slug: "setup-printed-emailed-wallet-tickets" description: "Choose master or itemized tickets, then set up printed tickets at POS, emailed tickets and digital wallet tickets for your venue." updated: 2026-10-10T11:01:30Z published: 2026-10-10T11:01:30Z canonical: "mysupport.roller.software/setup-printed-emailed-wallet-tickets" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Set up printed, emailed and wallet tickets Give guests a ticket with a code your staff can scan at the door, whether they buy at the counter or online. You choose where guests get their tickets and whether each guest gets their own ticket or one ticket covers the booking. To change what each ticket shows, see the guide [Customize ticket templates](/v1/docs/customize-your-ticket-templates). Use this guide to set up master and itemized tickets for POS, booking confirmation emails and digital wallets. ## What you'll do 1. Compare master and itemized tickets. 2. Choose where guests get their tickets. 3. Set up printed, emailed or wallet tickets. 4. (Optional) Create a ticket for each item in a package. 5. Test your tickets. ## Before you begin - **Printed tickets:** a printer set up with cloud printing or ROLLER Connect. See [Get started with cloud printing](/v1/docs/get-started-with-cloud-printing) or [Install ROLLER Connect](/v1/docs/install-roller-connect). Sticker and wristband tickets need ROLLER Connect. - **Wallet tickets:** progressive checkouts, which need ROLLER Payments. See [Create your online checkout](/v1/docs/create-your-online-checkout). ## Compare master and itemized tickets | | Itemized ticket | Master ticket | | --- | --- | --- | | What guests get | One ticket for each pass in the booking | One ticket for the booking. At POS, it covers the tickets staff select. | | Example | A booking for 7 adults gets 7 tickets | A booking for 7 adults gets 1 ticket | | Scanning | Each guest scans their own ticket, which shows the booking number and ticket number (eg 111632769-384922420) | One ticket shows one code for the booking, which holds the booking number (eg 111632769) | | Best for | Most venues, and venues with entry gates | Groups arriving together, with one person holding the tickets | ## Choose where guests get their tickets Each place a guest gets a ticket has its own setting for master or itemized, and its own layout. Setting one doesn't change the others. Each row is covered in a section later in this guide. | Where guests get it | Master or itemized is set in | What it shows is set in | | --- | --- | --- | | Printed at POS with cloud printing | **Print master tickets** in each POS device's settings (**More** > **Settings** > **Device**). | The **POS itemized ticket** and **POS master ticket** templates in **Settings** > **Design** > **Ticket templates**. See Customize printed tickets. | | Printed at POS with ROLLER Connect (legacy) | Nowhere. ROLLER Connect tickets use a fixed layout you can't change. See Check what ROLLER Connect tickets show. | | Sticker or wristband (ROLLER Connect) | Always one per guest. Leave **Print master tickets** off on POS devices that print stickers or wristbands, and turn on sticker or wristband printing for each product in **Additional options** > **Alternative printer**. | Nowhere. The layout is fixed and you can't change it. | | Booking confirmation email | The **Order confirmation** email template, under **Attachments** in its **Settings** tab (**Settings** > **Design** > **Email templates**) | The **Master ticket** and **Itemized ticket** templates in **Settings** > **Design** > **Ticket templates** | | Digital wallet | **Itemized digital tickets** in the **Add to wallet** tab of progressive checkout settings (**Apps** > **Progressive checkouts** > **Settings**) | The **Add to wallet** tab in **Apps** > **Progressive checkouts** > **Settings**. Wallet logos are set in **Settings** > **Design** > **Brand and appearance**. | ## Set up printed tickets ROLLER prints tickets at POS with [cloud printing](/v1/docs/get-started-with-cloud-printing) or [ROLLER Connect](/v1/docs/install-roller-connect). Cloud printing is the current method, and it's the only one that lets you change what printed tickets show. ROLLER Connect is a legacy method for printers connected directly to a POS device. You can still use it for sticker and wristband tickets, which cloud printing doesn't print yet. | | Cloud printing | ROLLER Connect (legacy) | | --- | --- | --- | | Printers | Supported [Epson printers](/v1/docs/get-started-with-cloud-printing) on your network (Ethernet or WiFi) | Printers connected to a POS device, managed through Windows | | What tickets show | You choose. Add your logo, footer text and a promotional image, show or hide prices and print a QR code or barcode. | Fixed. You can't add, remove or move anything. | | Master and itemized tickets | Supported | Supported | | Sticker and wristband tickets | Not currently supported | Supported | You can use both. A POS device can print receipts and tickets with cloud printing, and stickers or wristbands with ROLLER Connect. > [!NOTE] > The [permission](/v1/docs/permissions-by-feature-and-role) required to change POS device settings is **Can adjust POS settings (device & hardware)**. Administrators have this permission enabled by default. ### Turn on ticket printing on each POS device From POS: 1. Go to **More** > **Settings** > **Device**. 2. Turn on **Print tickets**. 3. (Optional) To print tickets without staff selecting print, turn on **Auto print tickets**. Tickets print when staff select **Go to booking**. To print them once the booking is fully paid instead, also turn on **Auto print tickets when purchased**. 4. (Optional) To let staff print master tickets, turn on **Print master tickets** under **Printing**. 5. Select **Save Settings**. Repeat these steps on every POS device that prints tickets. For every setting on this page, see the guide [Manage individual POS device settings](/v1/docs/manage-individual-pos-device-settings). POS prints itemized tickets by default. With **Print master tickets** on, POS asks staff to **Select ticket type to print** each time this device prints, including automatic printing. Staff select **Itemized** for one ticket per pass or **Master** for one ticket for the booking. A master ticket covers the tickets staff selected, so if staff select 3 of the 7 tickets in a booking, the master ticket lists 3 x Adults. ![POS pop-up asking staff to choose itemized or master tickets before the tickets for a booking print.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(128).png) Next, set up what your tickets show. The steps depend on how your venue prints. - **Cloud printing:** Customize printed tickets. - **ROLLER Connect:** Check what ROLLER Connect tickets show. ### Customize printed tickets (cloud printing) With cloud printing, you choose what printed tickets show by editing the **POS itemized ticket** and **POS master ticket** templates in **Settings** > **Design** > **Ticket templates**. You can: - Add your logo, business name and contact details. - Show or hide prices. - Print a QR code instead of the default barcode. - Add footer text, a promotional image and a GX Score survey link. If you turned on **Print master tickets**, customize the **POS master ticket** too. For the steps and every field you can change, see [Customize printed tickets at POS with cloud printing](/v1/docs/customize-your-ticket-templates) in the guide Customize ticket templates. ### Check what ROLLER Connect tickets show ROLLER Connect prints from fixed templates, so you can't change what its tickets show. In short: - **Itemized tickets** show the ticket type (eg 1 x Adults), the ticket number and a QR code for that ticket. - **Master tickets** show the ticket type and quantity (eg 3 x Adults), the booking number and one QR code for the booking. - **Sticker and wristband tickets** show the guest's name from their waiver and their session times. Itemized and master tickets print to the receipt printer set as the default printer in Windows. For everything each ticket shows, see [What ROLLER Connect tickets printed at POS show](/v1/docs/customize-your-ticket-templates) in the guide Customize ticket templates. ### Print sticker and wristband tickets (ROLLER Connect) Stickers and wristbands print from ROLLER Connect, so you can use them alongside cloud printing. - **Stickers** show each guest's age category, so staff can see at a glance which guests belong to which session. Each POS device prints to one sticker printer, set up in **More** > **Settings** > **Hardware**. - **Wristbands** print to a printer chosen by the session end time, so you can use a different wristband color for each end time. You set the printers in Venue Manager under **Settings** > **Printers**, and they apply to all POS devices. Turn on sticker or wristband printing for each product. From Venue Manager: 1. Go to **Products** > **All products**. 2. Select the session pass or party package. 3. Scroll to **Additional options** > **Alternative printer**. 4. Select **This product uses alternate ticket printer** for stickers, or **This product uses ticket printers based on session time** for wristbands. You can select both. 5. Select **Save**. ![Alternative printer options in a session pass, with the checkboxes for sticker printing and wristband printing based on session time.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(135).png) > [!WARNING] > Don't turn on sticker printing for standard passes. If you do, ROLLER Connect stops printing. Stickers and wristbands print one per guest, so they can't carry one code for the whole booking. For that, print a master ticket to a receipt printer. On POS devices that print stickers or wristbands, leave **Print master tickets** off. > [!NOTE] > For printers, paper sizes and setup, see the guides [ROLLER Connect: Sticker ticket printing fact sheet](/v1/docs/sticker-ticket-printing-fact-sheet) and [Wristband ticket printing based on end session times from POS](/v1/docs/wristband-ticket-printing-based-on-end-session-times-from-pos). If you don't see **Printers** in Venue Manager, contact your customer success manager or the [support team](/v1/docs/contact-roller-support). To add your branding to stickers or wristbands, print onto pre-branded paper rolls. Keep your logo and text clear of the area where the ticket details print. ## Set up emailed tickets Choose which tickets guests can download from their booking confirmation email. You can include the master ticket or the itemized tickets. If you add both, guests get itemized tickets. If you sell [recurring passes](/v1/docs/create-your-recurring-pass-products-and-schedules), itemized tickets put each class on its own page, and the master ticket lists every class date and time. > [!NOTE] > The permission required to edit email templates is **Can edit email templates**. Administrators have this permission enabled by default. From Venue Manager: 1. Go to **Settings** > **Design** > **Email templates**. 2. Select **Order confirmation**. 3. Select the **Settings** tab. 4. Under **Attachments**, use **Select attachment** to choose **Itemized tickets PDF** or **Master ticket PDF**, then select **Add**. To remove one, select the X next to it. 5. Select **Save**. ![Attachments section of the Order confirmation email template, showing the master and itemized ticket PDFs added.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(131).png) Guests get these tickets as download links in the email. ROLLER sends links instead of attached files so your emails are less likely to land in spam. The top of the email can also show the master ticket's QR code and a **Print tickets** button. To turn these on or off, open the **Order confirmation** template, then select the **Content** tab and the **Greeting** panel. See the guide [Customize email templates](/v1/docs/customize-your-email-templates). To change what the emailed tickets show, customize the **Master ticket** and **Itemized ticket** templates. See the guide [Customize ticket templates](/v1/docs/customize-your-ticket-templates). ## Set up digital wallet tickets Guests can add their passes to Apple Wallet or Google Wallet from their booking. Wallet tickets are available on all plans. By default, all passes in a booking sit under one barcode in the wallet. > [!NOTE] > The permission required to change progressive checkout settings is **Can manage online checkout settings**. Administrators have this permission enabled by default. To create a wallet ticket for each pass, from Venue Manager: 1. Go to **Apps** > **Progressive checkouts** > **Settings**. 2. Select the **Add to wallet** tab. 3. Select **Itemized digital tickets**. 4. Select **Save**. Apple Wallet lets guests download up to 10 tickets per booking, so a booking with more than 10 passes won't show every pass. For the wallet ticket's colors and logo, see the guide [Configure digital wallet memberships and passes](/v1/docs/configure-digital-wallet-memberships-and-passes). ![Add to wallet settings in progressive checkouts, showing the Apple and Google wallet previews and the Itemized digital tickets option.](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/image(134).png) ## Create a ticket for each item in a package By default, a package or party package creates one ticket for the whole package. To create a ticket for each item in the package, so staff can redeem each pass on its own, from Venue Manager: 1. Go to **Products** > **All products**, then select the package or party package. 2. Scroll to **Additional options**. 3. Select **Itemized tickets**. 4. Select **Save**. ## Test your tickets Check each ticket before guests see it. - **Printed tickets:** From POS, open a booking with tickets on it and select the print icon next to a ticket. Check it prints in full and the code scans at your check-in point. - **Emailed tickets:** Make a test booking with your own email address and open the download links in the confirmation email. - **Wallet tickets:** Add a test booking to your phone's wallet from the booking confirmation screen and scan it. > [!NOTE] > If tickets don't print, check **Print tickets** is on for that POS device. If it's on and tickets still don't print, contact your customer success manager or the [support team](/v1/docs/contact-roller-support). ## FAQs **Does changing my printed tickets change the tickets guests get by email?** No. POS, email and wallet tickets each have their own master or itemized setting, and printed and emailed tickets have their own templates. **Can I use cloud printing and ROLLER Connect at the same time?** Yes. A POS device can print receipts, tickets and dockets with cloud printing and print sticker or wristband tickets with ROLLER Connect. **Can I change what a ROLLER Connect ticket shows?** No. ROLLER Connect templates are fixed. To add your branding to stickers or wristbands, print onto pre-branded paper rolls. **Why didn't a sticker or wristband print for an older booking?** Tickets added to a booking before you turned on sticker or wristband printing for that product keep their original print setup. Remove the tickets from the booking and add them again to print them with the new setup. ## Related - [Customize ticket templates](/customize-your-ticket-templates.md) - [Get started with cloud printing](/get-started-with-cloud-printing.md) - [Wristband ticket printing based on end session times from POS](/wristband-ticket-printing-based-on-end-session-times-from-pos.md) - [ROLLER Connect: Sticker ticket printing fact sheet](/sticker-ticket-printing-fact-sheet.md) - [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md) - [Install ROLLER Connect](/install-roller-connect.md)