---
title: "Sign in to ROLLER"
slug: "sign-in-to-roller"
tags: ["Setup"]
updated: 2026-06-16T14:12:02Z
published: 2026-06-16T14:12:02Z
canonical: "mysupport.roller.software/sign-in-to-roller"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in to ROLLER

Once your account is activated, each time you want to use ROLLER you'll be prompted to sign in.

ROLLER's single sign-on page provides you and your staff with a single access point to your venue's major ROLLER applications (eg Venue Manager for setting up and managing ROLLER and ROLLER POS).

## Sign in to ROLLER

1. Open the sign-in page at [https://launchpad.roller.app/](https://launchpad.roller.app/)
2. Enter the **email address** and **password** you set up when [activating your account.](/v1/docs/activate-your-account-to-log-in) If you've forgotten your password, select **Forgot password** and type in your account email. You'll be sent a link to **reset your password.**
3. Select **Roll in**.
4. After successfully signing in, you'll be presented with the **ROLLER LaunchPad**, where you can choose from the ROLLER applications [you have access to](/v1/docs/permissions-by-feature-and-role) (eg **Venue Manager** for configuring ROLLER, managing and monitoring staff, bookings and payments and **POS** for selling in-venue). ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343225921679.png)

> [!NOTE]
> Learn more about signing in to POS initially, and how your staff members sign in to ROLLER POS. [Learn more](/v1/docs/log-in-to-pos)

## Troubleshoot sign-in issues

Below are instructions for how you can troubleshoot any sign-in issues. If you've tried the troubleshooting tips below and are still having issues, contact [ROLLER support](/v1/docs/contact-roller-support).

### Sign out and close all browser tabs

1. Sign out of ROLLER.
2. Close the browser tab with ROLLER open.
3. Close all other open browser tabs.
4. Re-attempt sign-in from a new browser tab.

### Clear your cache (Google Chrome)

1. Select the **Customize Google Chrome** button![More](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/aralbcuae8h1l5m69uxnwelxkqww0qdtic3f.svg) in the top right of your Chrome browser.
2. Click **More tools** > **Clear browsing data**.
3. Select **All time** as the time range.
4. Select the checkboxes next to **Cookies and other site data** as well as **Cached images and files**.
5. Select **Clear data**.
6. Close the browser window.
7. You can then re-open your Chrome browser and attempt to sign in.

### Update staff passwords

If a staff member can't remember their account password, they can either use the **Forgot** **password** link on the sign-in page ([https://launchpad.roller.app/](https://launchpad.roller.app/)).

## Related

- [ROLLER Playground](/roller-playground.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Activate your account to log in](/activate-your-account-to-log-in.md)
- [Share your online checkout](/share-your-online-checkout.md)
- [Charge stored payment methods for amounts owing in Venue Manager](/charge-stored-payment-methods-for-amounts-owing-in-venue-manager.md)