---
title: "Sign in to ROLLER"
slug: "sign-in-to-roller"
description: "Sign in to ROLLER's LaunchPad for easy access to Venue Manager and POS. Troubleshoot sign-in issues and manage your venue effortlessly."
tags: ["Setup"]
updated: 2026-08-07T01:11:14Z
published: 2026-08-07T01:11:14Z
canonical: "mysupport.roller.software/sign-in-to-roller"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in to ROLLER

Sign in once at ROLLER's LaunchPad to reach every ROLLER app you have access to, including Venue Manager for setting up and managing your venue and POS for selling in-venue.

If you can't sign in, work through the troubleshooting steps at the end of this guide.

## Sign in to ROLLER

1. Open the sign-in page at [launchpad.roller.app](https://launchpad.roller.app/).
2. Enter the **email address** and **password** you set up when [activating your account](/v1/docs/activate-your-account-to-log-in). If you've forgotten your password, select **Reset password** and enter your account email. You'll be sent a link to set a new one.
3. Select **Roll in**.
4. Select the app you want to open from the **ROLLER LaunchPad**. You'll see the apps [you have access to](/v1/docs/permissions-by-feature-and-role). ![ROLLER LaunchPad showing the app tiles available to your account, including Venue Manager and POS](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8343225921679.png)

> [!NOTE]
> Staff sign in to POS differently the first time, using their email address and password before switching to a POS PIN. See [Log in to POS](/v1/docs/log-in-to-pos).

## Troubleshoot sign-in issues

If you've tried these and still can't sign in, contact your customer success manager or the [support team](/v1/docs/contact-roller-support).

### Sign out and close all browser tabs

1. Sign out of ROLLER.
2. Close the browser tab with ROLLER open.
3. Close all other open browser tabs.
4. Sign in again from a new browser tab.

### Clear your cache and cookies

Clearing your cache and cookies fixes most sign-in problems. See [How do I clear my cache and cookies?](/v1/docs/clear-your-cache-and-cookies)

### Update staff passwords

If a staff member can't remember their password, they can reset it themselves from the sign-in page, see [How do I reset my ROLLER password?](/v1/docs/reset-your-roller-password) You can also send them a reset link from Venue Manager, see [Change staff passwords and POS PINs](/v1/docs/change-staff-passwords-and-pos-pins).

### Reset a forgotten POS PIN

A POS PIN is the code staff use to sign in to POS, and it's separate from the password used to sign in at LaunchPad. Staff receive their POS PIN by email when they activate their account.

You can't reset your own POS PIN. Ask your account administrator to set a new one for you, and you'll receive an email confirming it. See [Change staff passwords and POS PINs](/v1/docs/change-staff-passwords-and-pos-pins).

## Related

- [Find your way around Venue Manager](/find-your-way-around-venue-manager.md)
- [Log in to POS](/log-in-to-pos.md)
- [Log in to Venue Manager with multi-factor authentication (MFA)](/log-in-to-venue-manager-with-multi-factor-authentication-mfa.md)
- [How do I reset my ROLLER password?](/reset-your-roller-password.md)
- [How do I clear my cache and cookies?](/clear-your-cache-and-cookies.md)