--- title: "Support & Account" slug: "support-account" updated: 2026-08-05T21:08:20Z published: 2026-08-05T21:08:44Z canonical: "mysupport.roller.software/support-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Support & Account # Support & Account Reach support, manage your subscription, update payment details and find answers to common billing questions. 28 articles 2 sections ## Contact & billing Get help from the support team, or manage invoices and subscription billing. ### Contact support #### [Contact ROLLER support](/v1/docs/contact-roller-support) 1 5 min #### [Download ScreenMeet to help us support you remotely](/v1/docs/download-screenmeet-to-help-us-support-you-remotely) 1 2 min #### [Submit product feedback](/v1/docs/submit-your-product-feedback) 1 1 min ### Billing #### [About your ROLLER subscription invoice](/v1/docs/about-your-roller-subscription-invoice) 1 2 min #### [Account suspension for unpaid ROLLER invoices](/v1/docs/account-suspension) 1 3 min #### [Add staff members as billing contacts](/v1/docs/add-staff-members-as-billing-contacts) 1 1 min #### [Find your ROLLER subscription and transaction invoices](/v1/docs/find-your-roller-subscription-and-transaction-invoices) 1 1 min #### [Find your subscription plan, add-ons and price breakdown](/v1/docs/find-your-subscription-plan-add-ons-and-price-breakdown) 1 1 min #### [Pay your ROLLER subscription invoice](/v1/docs/pay-your-roller-invoice) 1 2 min #### [Update your ROLLER subscription payment method](/v1/docs/update-your-roller-subscription-payment-method) 1 2 min #### [Upgrade, downgrade or cancel your ROLLER subscription](/v1/docs/subscription-upgrades-downgrades-cancellations) 1 2 min #### [Tax on your ROLLER subscription](/v1/docs/tax-and-roller) 1 3 min #### [Text and SMS usage fees on your ROLLER invoice](/v1/docs/text-sms-fees) 1 3 min #### [Claim a US sales tax exemption for your ROLLER subscription](/v1/docs/us-sales-tax-exemption) 1 1 min #### [ROLLER billing and payment FAQs](/v1/docs/roller-billing-payment-faqs) 1 3 min ## FAQs Frequently asked questions and troubleshooting guides. ### General FAQs #### [Why can't a staff member log in to Venue Manager?](/v1/docs/why-cant-a-staff-member-log-in-to-venue-manager) 1 5 min #### [Why is ROLLER not working?](/v1/docs/problems-accessing-or-operating-roller) 1 4 min #### [How do I reset my ROLLER password?](/v1/docs/reset-your-roller-password) 1 1 min #### [How do I allow pop-ups for ROLLER?](/v1/docs/disable-pop-up-blocker) 1 1 min #### [How do I clear my cache and cookies?](/v1/docs/clear-your-cache-and-cookies) 1 1 min #### [How ROLLER handles guest data under GDPR and other privacy laws](/v1/docs/how-roller-handles-guest-data-under-gdpr) 1 4 min #### [How do I delete a guest's data?](/v1/docs/delete-guest-data) 1 1 min #### [Why am I seeing a security error in ROLLER?](/v1/docs/security-controls-and-web-application-firewall) 1 1 min ### Guest FAQs #### [Guest FAQ: ROLLER on your statement?](/v1/docs/guest-faq-roller-on-your-statement) 1 1 min #### [Guest FAQ: How do I get a refund?](/v1/docs/guest-faq-how-do-i-get-a-refund) 1 1 min #### [Guest FAQ: Where do I find my tickets?](/v1/docs/guest-faq-where-do-i-find-my-tickets) 1 1 min #### [Guest FAQ: Where can I find my gift card?](/v1/docs/guest-faq-where-can-i-find-my-gift-card) 1 1 min #### [Guest FAQ: How do I transfer my tickets to someone else?](/v1/docs/guest-faq-how-do-i-transfer-my-tickets-to-someone-else) 1 1 min [Back to all topics](https://roller.us.document360.io/)