---
title: "Upgrade and downgrade memberships at POS"
slug: "upgrade-and-downgrade-memberships-at-pos"
updated: 2026-07-04T04:18:15Z
published: 2026-07-04T04:18:15Z
canonical: "mysupport.roller.software/upgrade-and-downgrade-memberships-at-pos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade and downgrade memberships at POS

In this article, learn how you can upgrade or downgrade a membership item at POS, and view the change from Venue Manager.

To convert a non-membership product to a membership, check out [Upgrade a non-membership product to a membership at POS](/v1/docs/upgrade-a-non-membership-product-to-a-membership-at-pos).

## Upgrade or downgrade memberships at POS

To upgrade or downgrade a membership at POS, follow the steps below.

> [!CAUTION]
> Pro feature and above
> 
> Upgrade memberships with a Pro plan and above. To upgrade, contact your customer success manager or the [support team](/v1/docs/contact-roller-support).
> 
> [Learn more](https://www.roller.software/pricing/)

1. Search for the membership holder's name in POS.
2. On the left-hand side panel, select the **Upgrade items** option.
3. A pop-up panel will appear on the right-hand side. Select the membership item you would like to upgrade or downgrade.
4. Select the new membership product the guest would like to purchase and then select **Upgrade item**. This will create a new booking with the new membership product. The old membership product will be cancelled automatically
5. If the guest is purchasing a higher-tier membership, the guest is charged a one-off, pro-rata fee immediately.
  - If this is a recurring membership, at the next billing cycle the guest is charged the higher membership fee.
  - If the guest is purchasing a lower-tier membership, the guest will receive a credit for the next billing cycle if a recurring membership is purchased. If a non-recurring membership is purchased, the difference will need to be refunded to the guest.

> [!NOTE]
> Read the guide [Calculate pro-rata charges for membership upgrades](/v1/docs/calculate-pro-rata-charges-for-membership-upgrades) to learn more.

## View the change from Venue Manager

You can also view the membership upgrade or downgrade in Venue Manager. Follow the steps below.

1. From Venue Manager, [search for the membership holder's old booking number](/v1/docs/search-for-bookings-guests-or-members-from-venue-manager).
2. Go to the **Items** tab. You will see that the original membership item is greyed-out and the status is listed as **Upgraded**.
3. Select the grayed-out item. On the right-hand side of the screen you will see the membership details.
4. Select the **See upgraded membership** option and you will be immediately taken to the new booking containing the new membership item.

## Related

- [Maximize recurring membership revenue with Smart Dunning](/maximize-recurring-membership-revenue-with-smart-dunning.md)
- [Reactivate recurring payment memberships in Venue Manager](/reactivate-recurring-payment-memberships-in-venue-manager.md)
- [Calculate pro-rata charges for membership upgrades](/calculate-pro-rata-charges-for-membership-upgrades.md)
- [Encourage guests to self-serve membership upgrades, renewals and cancellations](/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations.md)
- [Upgrade a non-membership product to a membership at POS](/upgrade-a-non-membership-product-to-a-membership-at-pos.md)