--- title: "Venue Configuration" slug: "venue-configuration" description: "Lay the groundwork for an incredible guest experience. Configure your products, build your schedules, manage your team, and set up your venue’s online waiver and forms for compliance, capture guest preferences and reduce front desk queues." updated: 2026-08-15T19:24:26Z published: 2026-08-15T19:24:31Z canonical: "mysupport.roller.software/venue-configuration" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Venue Configuration # Venue Configuration Lay the groundwork for an incredible guest experience. Configure your products, build your schedules, manage your team, and set up your venue’s online waiver and forms for compliance, capture guest preferences and reduce front desk queues. 126 articles 8 sections ## General settings Get the basics in place. Add your business details, terms and policies, venue contacts and booking rules and notifications. ### Configure #### [Add key venue settings](/v1/docs/add-your-key-venue-settings) 1 5 min #### [Receive emails for new bookings](/v1/docs/receive-emails-for-new-bookings) 1 1 min #### [Restrict past booking modifications](/v1/docs/restrict-past-booking-modifications) 1 2 min #### [Add policies: terms & conditions, privacy and subscriber opt-in](/v1/docs/add-policy-details-terms-and-conditions-privacy-and-subscriber-opt-in) 1 1 min ## Product setup Every booking starts with a product. Create your passes and tickets, package deals, parties, food and beverage, merchandise, memberships and gift cards. ### Getting started #### [Get started with products, resources and schedules](/v1/docs/get-started-with-products-resources-and-schedules) 1 6 min #### [Get started with products](/v1/docs/get-started-with-products) 1 5 min #### [Create and organize product tags in Venue Manager](/v1/docs/create-and-organize-product-tags-in-venue-manager) 1 6 min #### [Create and manage products](/v1/docs/create-and-manage-your-products) 1 6 min #### [Create product categories](/v1/docs/create-your-product-categories) 1 1 min ### Configure — Passes #### [Create session pass products](/v1/docs/create-your-session-pass-products) 1 13 min #### [Create standard pass products](/v1/docs/create-your-standard-pass-products) 1 9 min #### [Set up group pricing on session passes](/v1/docs/set-up-group-pricing-on-session-passes) 1 3 min #### [Set up game-based (per guest) session passes](/v1/docs/set-up-game-based-per-guest-session-passes) 1 2 min #### [Split session bookings evenly across resources (on request)](/v1/docs/split-session-bookings-evenly-across-resources) 1 2 min #### [Allow guests to book consecutive sessions at a discounted price](/v1/docs/allow-guests-to-book-consecutive-sessions-at-a-discounted-price) 1 1 min #### [Create a group pass using a standard pass product](/v1/docs/create-a-group-pass-using-a-standard-pass-product) 1 2 min #### [Event passes using a standard pass product](/v1/docs/event-passes-using-a-standard-pass-product) 1 1 min #### [Create a manual early bird ticket using ticket settings](/v1/docs/create-a-manual-early-bird-ticket-using-ticket-settings) 1 2 min ### Configure — Packages & party packages #### [Create package products](/v1/docs/create-your-package-products) 1 7 min #### [Create party package products](/v1/docs/create-your-party-package-products) 1 12 min ### Configure — Recurring passes #### [About recurring passes](/v1/docs/about-recurring-passes) 1 1 min #### [Create recurring pass products and schedules](/v1/docs/create-your-recurring-pass-products-and-schedules) 1 6 min ### Configure — Stock & add-ons #### [Create stock products](/v1/docs/create-your-stock-products) 1 7 min #### [Create and edit stock modifiers](/v1/docs/create-and-edit-stock-modifiers) 1 3 min #### [Create add-ons](/v1/docs/create-your-add-ons) 1 3 min ### Configure — Cashless, wallets & gift cards #### [Get started with cashless cards](/v1/docs/get-started-with-cashless-cards) 1 3 min #### [Create cashless game cards](/v1/docs/create-your-cashless-game-cards) 5 min #### [Create cashless card bundles](/v1/docs/create-cashless-card-bundles) 1 2 min #### [Configure digital wallet memberships and passes](/v1/docs/configure-digital-wallet-memberships-and-passes) 1 4 min #### [Create a wallet product](/v1/docs/create-a-wallet-product) 1 2 min #### [Boost revenue with gift cards](/v1/docs/boost-revenue-with-gift-cards) 1 1 min #### [Create gift card products](/v1/docs/create-your-gift-card-products) 1 6 min #### [Gift card terms & conditions](/v1/docs/gift-card-terms-conditions) 1 1 min ### Configure — Multi-passes #### [Create multi-pass products (beta)](/v1/docs/create-your-multi-pass-products-beta) 1 7 min #### [Create a multi-pass (standard pass for entry-based use)](/v1/docs/create-a-multi-pass-standard-pass-for-entry-based-use) 1 3 min #### [Create a multi-pass for online bookings (via a discount code)](/v1/docs/create-a-multi-pass-for-online-bookings-via-a-discount-code) 1 2 min #### [Multi-passes using standard passes](/v1/docs/multi-passes-using-standard-passes) 1 1 min ### Configure — Memberships #### [Create a membership product](/v1/docs/create-a-membership-product) 1 13 min #### [Create a group membership product](/v1/docs/create-a-group-membership-product-beta) 1 5 min #### [Create a membership booking agreement](/v1/docs/create-a-booking-agreement) 1 3 min ### Manage #### [Archive or unarchive products](/v1/docs/archive-or-unarchive-products) 1 2 min #### [Find and update a product in Venue Manager](/v1/docs/find-and-update-a-product-in-venue-manager) 1 1 min ## Resources & capacity setup Set up your resources, operating hours and schedules. Availability updates automatically so guests always see what's bookable. ### Configure #### [Create resources](/v1/docs/create-your-resources) 1 7 min #### [Edit venue resources](/v1/docs/edit-venue-resources) 1 1 min #### [Add a new resource to an existing session product](/v1/docs/add-a-new-resource-to-an-existing-session-product) 1 1 min #### [Bulk schedule updates with operating hours](/v1/docs/bulk-schedule-updates-with-operating-hours) 1 3 min #### [Set up and manage operating hours](/v1/docs/set-up-and-manage-operating-hours) 1 4 min #### [Create product schedules using operating hours](/v1/docs/create-your-product-schedules-using-operating-hours) 1 6 min #### [Edit, duplicate and customize product schedules](/v1/docs/edit-duplicate-and-customize-product-schedules) 1 5 min ### Use cases #### [Create a regular schedule that's partially linked to operating hours](/v1/docs/create-a-regular-schedule-that-s-partially-linked-to-operating-hours) 1 4 min #### [Create a regular schedule that's not linked to operating hours](/v1/docs/create-a-regular-schedule-that-s-not-linked-to-operating-hours) 1 3 min #### [Create fully customized sessions](/v1/docs/create-fully-customized-sessions) 1 4 min #### [Create midnight sessions linked to operating hours](/v1/docs/create-midnight-sessions-linked-to-operating-hours) 1 2 min #### [Migrate existing product schedules to operating hours](/v1/docs/migrate-existing-product-schedules-to-operating-hours) 1 2 min ## Financial setup Get your books right from day one. Configure tax rates, fees, GL codes and fiscal compliance settings so revenue is tracked correctly and reporting stays audit-ready. ### Configure #### [Adjust tax and fees](/v1/docs/adjust-your-tax-and-fees) 1 6 min #### [Set up multi-component tax rates (on request)](/v1/docs/set-up-multi-component-tax-rates-on-request) 1 4 min #### [Set up reporting categories and GL codes](/v1/docs/set-up-and-manage-reporting-categories-and-gl-codes-1) 1 2 min #### [Override default tax rate for specific products](/v1/docs/override-default-tax-rate-for-specific-products) 1 1 min #### [Map GL accounts and tax rates for the Xero Export](/v1/docs/map-gl-accounts-and-tax-rates-for-the-xero-export-1) 1 9 min ### Fiscal compliance #### [Cash rounding for penny-free currencies](/v1/docs/cash-rounding-for-penny-free-currencies) 1 2 min #### [Fiscal compliance in Germany](/v1/docs/fiscal-compliance-in-germany) 1 8 min #### [German compliance: Right of "withdrawal" when selling to EU guests](/v1/docs/german-compliance-right-of-withdrawal-when-selling-to-eu-guests) 1 3 min #### [Using ROLLER data with DATEV for German venues](/v1/docs/using-roller-data-with-datev-for-german-venues) 1 1 min #### [EFSTA fiscal compliance in Norway](/v1/docs/efsta-fiscal-compliance-in-norway) 1 1 min #### [EFSTA fiscal compliance in Sweden](/v1/docs/efsta-fiscal-compliance-in-sweden) 1 3 min #### [ROLLER + EFSTA integration for Spain](/v1/docs/roller-efsta-integration-for-spain) 1 4 min #### [Apply the temporary UK VAT rate reduction to your products in summer 2026](/v1/docs/apply-the-temporary-uk-vat-rate-reduction-to-your-products-in-summer-2026) 1 7 min ### FAQs #### [How do I test my fiskaly connection?](/v1/docs/how-do-i-test-my-fiskaly-connection) 1 1 min ## Staff & permissions Give people access to what they need, and nothing more. Create staff accounts, assign roles and control who can do what so operations stay secure without slowing anyone down. ### Configure #### [Create staff members](/v1/docs/create-staff-members) 1 2 min #### [Create and manage staff roles and permissions](/v1/docs/create-and-manage-staff-roles-and-permissions) 1 2 min #### [Manage staff accounts and key venue contacts](/v1/docs/manage-staff-accounts-and-key-venue-contacts) 1 1 min #### [Permissions by feature and role](/v1/docs/permissions-by-feature-and-role) 1 4 min #### [Enable multi-factor authentication (MFA) for Venue Manager](/v1/docs/enable-multi-factor-authentication-mfa-for-venue-manager) 1 1 min #### [Log in to Venue Manager with multi-factor authentication (MFA)](/v1/docs/log-in-to-venue-manager-with-multi-factor-authentication-mfa) 1 1 min ### Configure — POS #### [Set up manager approval for POS actions](/v1/docs/set-up-manager-approval-for-pos-actions) 1 2 min #### [Change staff passwords and POS PINs](/v1/docs/change-staff-passwords-and-pos-pins) 1 1 min ## Compliance & documents Protect your guests and your business. Set up your waiver, membership booking agreement and forms guests need to sign or complete before participating in an activity, spending less time waiting on the day. ### Waivers & forms #### [Get started with online waivers](/v1/docs/get-started-with-online-waivers-1) 1 2 min #### [Create a waiver](/v1/docs/create-a-waiver) 1 7 min #### [Configure online waiver settings](/v1/docs/configure-online-waiver-settings) 1 1 min #### [Update your waiver agreement](/v1/docs/update-your-waiver-agreement) 1 1 min #### [Create a membership booking agreement](/v1/docs/create-a-booking-agreement-1) 1 3 min #### [Create a custom form](/v1/docs/create-a-custom-form) 1 9 min #### [Add forms to products to collect additional guest information online](/v1/docs/add-forms-to-products-to-collect-additional-guest-information-online) 1 1 min #### [Add questions & checkboxes for guest consent prior to buying online](/v1/docs/add-questions-checkboxes-for-guest-consent-prior-to-buying-online) 1 1 min #### [Edit forms](/v1/docs/edit-your-forms) 1 4 min ### Manage #### [View active and previous waiver history](/v1/docs/view-active-and-previous-waiver-history) 1 1 min #### [View and export all form responses from Venue Manager](/v1/docs/view-and-export-all-form-responses-from-venue-manager) 1 1 min #### [View and manage signed waivers from Venue Manager](/v1/docs/view-and-manage-signed-waivers-from-venue-manager-1) 1 3 min ## Integrations & API Make ROLLER part of your wider tech stack. Connect to third-party tools and build custom integrations so your systems talk to each other. ### Integrations #### [Extend your capabilities with our integrations](/v1/docs/extend-your-capabilities-with-our-integrations) 1 4 min #### [ROLLER + Google Things to do integration](/v1/docs/roller-google-things-to-do-integration) 1 8 min #### [ROLLER + Sacoa cashless card integration](/v1/docs/roller-sacoa-cashless-card-integration) 1 3 min #### [ROLLER + Amusement Connect cashless card integration](/v1/docs/roller-amusement-connect-cashless-card-integration) 1 3 min #### [ROLLER + Intercard cashless card integration](/v1/docs/roller-intercard-cashless-card-integration) 1 3 min #### [ROLLER + Alvarado integration](/v1/docs/roller-alvarado-integration) 1 1 min #### [ROLLER + Workforce.com integration](/v1/docs/roller-workforce-com-integration) 1 1 min #### [ROLLER + Yellow Dog integration](/v1/docs/roller-yellow-dog-integration) 1 3 min #### [ROLLER + Groupon integration](/v1/docs/roller-groupon-integration) 1 8 min #### [ROLLER + Zen Global](/v1/docs/roller-zen-global) 1 1 min #### [ROLLER + CashGuard cash recycler](/v1/docs/roller-cashguard-cash-recycler) 1 9 min ### Channel management #### [Get started with channel management in ROLLER](/v1/docs/get-started-with-channel-management-in-roller) 1 2 min #### [ROLLER + Viator (and Tripadvisor) integration](/v1/docs/roller-viator-and-tripadvisor-integration) 1 3 min #### [ROLLER + Tiqets integration](/v1/docs/roller-tiqets-integration) 1 3 min #### [ROLLER + Klook integration](/v1/docs/roller-klook-integration) 1 3 min #### [ROLLER + GetYourGuide integration](/v1/docs/roller-getyourguide-integration) 1 7 min #### [ROLLER + Civitatis integration](/v1/docs/roller-civitatis-integration) 1 3 min #### [ROLLER + Trip.com integration](/v1/docs/roller-trip-com-integration) 1 3 min #### [Channel management FAQs](/v1/docs/channel-management-faqs) 1 6 min ### API #### [API overview](/v1/docs/api-overview) 1 2 min #### [Reporting API overview](/v1/docs/data-api) 1 6 min #### [Manage API excess call usage](/v1/docs/manage-api-excess-call-usage) 1 1 min #### [ROLLER API FAQ](/v1/docs/roller-api-faq) 1 4 min ## FAQs Frequently asked questions and troubleshooting guides. ### Product configuration — FAQs #### [What’s the difference between a standard pass and a session pass?](/v1/docs/what-s-the-difference-between-a-standard-pass-and-a-session-pass) 1 1 min #### [How do I change the session pass product duration?](/v1/docs/how-do-i-change-the-session-pass-product-duration) 1 1 min #### [Why can't guests book on Groupon more than 30 days out?](/v1/docs/why-can-t-guests-book-on-groupon-more-than-30-days-out) 1 1 min #### [Set purchase limits on products](/v1/docs/about-purchase-limits-in-venue-manager) 1 1 min #### [Why can't I delete products in Venue Manager?](/v1/docs/why-can-t-i-delete-products-in-venue-manager) 1 1 min #### [Why can't I update the resources on my product?](/v1/docs/why-can-t-i-update-the-resources-on-my-product) 1 1 min #### [How do I change the expiration date of a gift card?](/v1/docs/how-do-i-change-the-expiration-date-of-a-gift-card) 1 1 min #### [What are the requirements for physical gift cards?](/v1/docs/what-are-the-requirements-for-physical-gift-cards) 1 1 min #### [How do I update my membership prices?](/v1/docs/how-do-i-update-my-membership-prices) 1 2 min #### [Why do my membership cards have extra information after printing?](/v1/docs/why-do-my-membership-cards-have-extra-information-after-printing) 1 1 min #### [Why is a membership discounting more than it should?](/v1/docs/why-is-a-membership-discounting-more-than-it-should) 1 1 min #### [How do I create an open price product to sell at POS?](/v1/docs/how-do-i-create-an-open-price-product-to-sell-at-pos) 1 1 min #### [What’s the difference between a stock and add-on product?](/v1/docs/what-s-the-difference-between-a-stock-and-add-on-product) 1 1 min #### [Why is my Playground not showing all my products and configuration?](/v1/docs/why-is-my-playground-not-showing-all-my-products-and-configuration) 1 1 min #### [Why is my product showing the wrong tax rate?](/v1/docs/why-is-my-product-showing-the-wrong-tax-rate) 1 3 min [Back to all topics](https://roller.us.document360.io/)