---
title: "Verify member photos at POS"
slug: "verify-member-benefits-at-pos-2"
description: "What the Verify prompt at POS does, when it appears and how to match a member to the photo on file."
updated: 2026-08-23T00:24:46Z
published: 2026-08-23T00:24:46Z
canonical: "mysupport.roller.software/verify-member-benefits-at-pos-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify member photos at POS

When a member applies their own membership discount at online checkout, nobody at your venue has seen them yet. So when you open that booking at POS, a banner prompts you to check their photo, so the discount is used by the person the membership was issued to.

This is a check on the person, not on what their membership includes. To see what a member has left to use, see [Check remaining membership benefits at POS](/v1/docs/check-a-member-s-remaining-benefits).

## Check the member's photo when a discount was applied online

If a guest has used a **membership discount for an online booking**, POS prompts you to verify that the person checking in is the correct member. This keeps the discount with the person who owns the membership.

When a qualifying booking is opened in POS, a banner appears.

![2025-06-03_15-20-51.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14224955773455.png)

1. Select **Verify** to see all members included in the booking, along with their profile photos.
2. Confirm the guest matches the photo on file.
3. If a photo is missing or out of date, select **Take photo** to capture a new image using the device’s camera. It saves directly to the member’s profile for future visits. ![Discount verification pop out.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14224954959503.png)

## Add photos before members arrive

You can add a member's photo at POS at any time, so the check doesn't hold anyone up at the counter. See [Add member photos to a membership at POS](/v1/docs/add-member-photos-to-a-membership-at-pos).

## If you expect the prompt and don't see it

The banner appears when a booking has used a membership discount applied online.

## Related

- [Enable multi-factor authentication (MFA) for Venue Manager](/enable-multi-factor-authentication-mfa-for-venue-manager.md)
- [Configure online accounts in progressive checkouts](/configure-online-accounts-in-progressive-checkouts.md)
- [Product launch: November 2025](/product-launch-november-2025.md)
- [Why is a membership not available in my online checkout?](/why-is-a-membership-not-available-in-my-online-checkout.md)
- [Redeem memberships at POS](/redeem-memberships-at-pos.md)