---
title: "View and send waivers in the Mobile Check-in app"
slug: "view-and-send-waivers-in-the-mobile-check-in-app"
updated: 2026-06-16T15:48:30Z
published: 2026-06-16T15:48:30Z
canonical: "mysupport.roller.software/view-and-send-waivers-in-the-mobile-check-in-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# View and send waivers in the Mobile Check-in app

> [!CAUTION]
> Add-on feature
> 
> The **Mobile Check-in app is a paid add-on feature.** To subscribe, check you meet the [eligibility requirements,](/v1/docs/mobile-check-in-app-requirements) then contact your customer success manager or the [support team.](/v1/docs/contact-roller-support)
> 
> [Learn more](https://www.roller.software/pricing/)

> [!WARNING]
> The waivers feature must be enabled before you can use it in the Mobile Check-in app.

During busy weekends, it can be a challenge to check guests in and make sure everyone’s signed their waiver while keeping the queue moving. Now, you can use the Mobile Check-In (MCI) app to see any relevant waivers (waivers linked to the booking) and send a waiver request without going to a POS device. The guest can then sign their waiver on their own phone.

> [!NOTE]
> In the Mobile Check-in app, you can quickly check if waivers are linked to a booking when the waiver was signed using the same email as the booking. While linking individual waivers to tickets is only available in ROLLER POS, you can send a waiver request directly from the app, allowing guests to sign it on their phones.

## See a guest’s relevant waivers

> [!NOTE]
> A ‘relevant waiver’ is any waiver associated with the guest’s email address.

If a guest has signed a generic waiver in the past or signed a waiver as part of their booking (ie when booking online), you can see them in the MCI app as long as they’ve booked with the same email.

1. Open a guest's booking **in the MCI app**.
2. You’ll see a number next to the **Waivers** **tab** if ROLLER finds any relevant waivers. Tap the **Waivers tab** to see the connected waivers and confirm everything is correct.

![MCI.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/10552171503631.png)

## Send a waiver request

If the guest has no relevant waivers, you can easily send a waiver request directly from the MCI app by selecting **Send waiver request**. The waiver is sent to booking holder's email by default, then uses Text/SMS if no email is available. The guest can sign it from their phone while in the queue.

## Related

- [Mobile Check-in app requirements](/mobile-check-in-app-requirements.md)
- [Search for and redeem tickets using the Mobile Check-in app](/search-for-and-redeem-tickets-using-the-mobile-check-in-app.md)
- [Getting started with the Mobile Check-in app](/getting-started-with-the-mobile-check-in-app.md)
- [Create a waiver](/create-a-waiver.md)
- [Park bookings at POS](/park-bookings-at-pos.md)