---
title: "Website requirements for ROLLER Payments"
slug: "website-requirements-for-roller-payments"
updated: 2026-06-16T18:07:57Z
published: 2026-06-16T18:07:57Z
canonical: "mysupport.roller.software/website-requirements-for-roller-payments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Website requirements for ROLLER Payments

This article explains the website content requirements for venues using ROLLER Payments.

Venues that implement ROLLER Payments must implement the following public website content:

1. Terms & conditions
2. Privacy policy
3. Refund policy
4. Contact information
5. Payment disputes information

## Terms & conditions

A public terms & conditions page which includes:

- Your company's legal entity name
- A description of the products or services that you sell
- Delivery information
- The refund and cancellation policy
- Privacy policy
- Mention of third parties involved in providing the service or product

### Delivery information (if applicable)

The delivery information must include:

- How long it takes for the shopper to receive the product or service.
- Which countries you deliver your product to, if applicable.

### Privacy policy

The privacy policy must describe:

- What data you are storing.
- What data you are sharing with third parties.
- Your cookie policy.

### Refund policy

The refund policy must explain:

- If the shopper (your guest) can get their money back for a product or service they bought from you.
- The ways in which the shopper can return the product or cancel the service.
- The process of returning a product or cancelling the service.

## Contact information

Shoppers must be able to contact you if they have questions and thecontact information shown on your website must include:

- Legal entity name.
- Email address.
- Phone number.

## Payment disputes

Shoppers must be advised how to dispute a payment transaction. Therefore you must implement:

1. Payment disputes page
2. Update to your Contact information page
3. FAQ (if available)

### Payments disputes page

Your website must include a Payment Disputes page with the following text:

- ***Payments enquiries & disputes*** *[Venue] has implemented ROLLER Software to manage our booking, ticketing and payment processing. Any transactions will be displayed on your bank statement as a charge by* ***[venuename] via rllr.co***

*By transacting you agreed to* [*ROLLER's terms of service*](https://www.roller.software/terms-of-service) *and* [*ROLLER's privacy policy*](https://www.roller.software/privacy-policy)*.*

*If you have a concern or dispute with any payment you can contact ROLLER by visiting* [*rllr.co*](https://rllr.co/)

### Contact information & FAQ update

A link to the payment disputes page must also be added to the contact information page and an FAQ created (if your website has FAQ's).

- ***Payments enquiries & disputes*** *Having an issue with a card payment?* *Visit* [*Payment enquiries & Disputes*](https://rllr.co/)

Example Contact Us page with payment dispute link can be found here: [https://trampolines.roller.software/contact](https://trampolines.roller.software/contact)

## Linking documents to ROLLER

Link your terms and conditions from the online checkout so that guests can agree to them during the checkout and payment process.

See the guide [Add policy](/v1/docs/add-policy-details-terms-and-conditions-privacy-and-subscriber-opt-in) to learn more.

## Related

- [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md)
- [Add the full-page checkout experience to your website and social pages](/add-the-full-page-checkout-experience-to-your-website-and-social-pages.md)
- [Create your online checkout](/create-your-online-checkout.md)
- [Get started with ROLLER Payments](/get-started-with-roller-payments.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)