---
title: "What are payment adjustments on my ROLLER account?"
slug: "what-are-payment-adjustments-on-my-roller-account"
tags: ["Fix"]
updated: 2026-08-12T09:02:26Z
published: 2026-08-12T09:02:26Z
canonical: "mysupport.roller.software/what-are-payment-adjustments-on-my-roller-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# What are payment adjustments on my ROLLER account?

## Question

You have noticed a payment adjustment on your ROLLER account and want to understand what it is, why it happened and where to find the details.

## Solution

A payment adjustment is any change that affects the net amount of a payout or the revenue recorded in ROLLER. Adjustments are a normal part of processing payments. They usually come from chargebacks, fees, refunds or changes to a booking, and each type has a place in Venue Manager where you can review it.

### Common reasons for a payment adjustment

- **Chargebacks** occur when a guest disputes a card payment. The disputed amount and a fee are withheld from your ROLLER Payments account until the dispute is resolved. If you win the dispute, the amount can be returned.
- **ROLLER Payments fees** are deducted automatically from your daily payouts under net settlement. These include ROLLER Payments fees and network fees.
- **Reserve levels** can hold back a portion of your early transactions as a safeguard against chargebacks and refunds.
- **Refunds** issued after funds have been paid out reduce the net amount of a later payout.
- **Cancellations or booking edits** adjust the recorded revenue on the date you make the change, not the original booking date. A large adjustment can show as negative revenue for that day.

### Where to view payment adjustments

- **Individual payments and refunds.** From Venue Manager, go to **Bookings** > **Transactions** to search transactions and check their status.
- **Adjustments on a specific booking.** Open the booking and review its activity stream and the **Payments** tab.
- **Chargebacks and disputes.** Administrators can go to **Financial Services** > **Disputes** to view a dispute, the disputed amount and the response deadline.
- **Fees and payout totals.** Use the ROLLER Payments reports to see fees deducted and the net funds paid out.

> [!NOTE]
> The "Funds paid out" date is when a payout was initiated, not when it reaches your bank. Allow 0-2 business days for funds to clear, which can cause a timing difference between ROLLER reports and your bank deposits.

If an adjustment still looks incorrect after you have reviewed these areas, contact your customer success manager or the [support team](/v1/docs/contact-roller-support).

## Learn more

- [ROLLER Payments transactions view in Venue Manager](/v1/docs/roller-payments-transactions-view-in-venue-manager)
- [Manage chargebacks with ROLLER Payments](/v1/docs/manage-chargebacks-with-roller-payments)
- [How ROLLER Payments handles settlements, payouts and refunds](/v1/docs/how-roller-payments-handles-settlements-payouts-and-refunds)
- [Why does revenue show up as negative in the Venue Manager dashboard?](/v1/docs/why-does-revenue-show-up-as-negative-in-the-venue-manager-dashboard)
- [ROLLER Payments reports overview](/v1/docs/roller-payments-reports-overview)