--- title: "What's new in ROLLER: November 2025" slug: "what-s-new-in-roller-november-2025" updated: 2026-06-16T17:23:35Z published: 2026-06-16T17:23:35Z canonical: "mysupport.roller.software/what-s-new-in-roller-november-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # What's new in ROLLER: November 2025 This month’s updates make it easier to control guest emails, streamline payments and tailor staff access — all while reducing manual work and improving the guest experience. Plus, new integrations and HQ tools help venues centralize management and maintain consistency across locations. **Read on for the details!** > [!NOTE] > Try new features in your **Playground** **venue** about a week before they go live. Not sure how to access Playground? The [ROLLER Playground](/v1/docs/roller-playground) guide shows you how. We’re always learning from venues like yours. [Join our research panel](https://greatquestion.co/roller/MnSDolje) to get early insights into new features and share your feedback to guide future improvements. See the [November 2025 changelog](/v1/docs/roller-release-notes-november-2025) for all changes released this month, including smaller fixes and behind-the-scenes improvements. Explore how ROLLER brings intelligence into your everyday with new tools and automated workflows that lighten your workload, boost revenue and reduce friction across every guest touchpoint in the guide [ROLLER launch – November 2025](/v1/docs/product-launch-november-2025). ## **Suppress specific automated ROLLER emails (on request)** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Tuesday 9 December (AEDT) > [!NOTE] > This feature is by request only. To access it, contact your customer success manager or [our support team](/v1/docs/contact-roller-support) and request to enable it for your venue. You might prefer to use your own CRM platform to manage guest communications. In the past, it wasn’t possible to stop certain ROLLER-generated emails, which could lead to guests receiving duplicate or overlapping messages with CRM-generated emails. With this update, you can now choose which ROLLER-generated emails to send or suppress. This gives you greater control over guest communications, helping reduce noise and create a clearer, more consistent experience for your guests. **Certain system emails are mandatory and can’t be disabled** (eg order confirmation emails). These templates won’t have the option to suppress sending. ### **How it works** 1. From **Venue Manager**, go to **Settings > Design > Email Templates**. 2. You’ll see an **Enabled** column, showing whether each email is enabled or disabled for automatic sending. 3. To disable an email, open the template, go to the **Settings** tab and untick the **Enabled** checkbox. Templates that can’t be disabled (like system mandatory emails) will not display this checkbox. [Enable or suppress ROLLER-generated emails](https://app.supademo.com/embed/cmiy0sm2r0f7o1449ygnjxkjz?embed_v=2&utm_source=embed) When an email is suppressed, ROLLER adds an activity stream entry to the related booking to note that the email wasn’t sent and why. ## **Sell and manage Sacoa cashless cards in ROLLER** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Tuesday 9 December (AEDT) The new **Sacoa integration** lets venues manage cashless game cards directly in ROLLER, removing the need for separate systems or manual data sync. Sacoa cards can now be sold, reloaded and tracked at POS, giving venues a streamlined way to handle arcade and attractions payments through a single connected platform. With this integration, ROLLER and Sacoa stay in sync automatically, so card balances and transactions always reflect the latest data. > [!NOTE] > To learn more, see the guide [ROLLER + Sacoa integration](/v1/docs/roller-sacoa-cashless-card-integration). ## **Reor****der ticket display in online checkouts and Venue Man****ager** > [!TIP] > **Plan:** All > > **Preview release (Playground):** Yes > > **Target release date:** Tuesday 9 December (AEDT) Now, venues can display the most relevant ticket options first or promote certain product variations to showcase certain tickets and promote higher cart values. Customize the order that ticket types appear in online checkout by using simple drag and drop tool when editing the product. Previously the order defaulted to the order in which they were created so this update removes the need for venues to delete and recreate products just to adjust ticket order. Examples of how product order customization supports venues: - A venue wants to showcase their seasonal or promotional tickets. Venues and can drag and drop these to the top, so guests see these options first. - Venues might want to order products in the food and beverage checkout to show a logical flow for easy ordering. Note: custom product POS order is unaffected by customization at the product level, and can be configured separately using drag and drop in POS templates. To update the order of tickets and variations, start in VenueManager**:** 1. Go to **Products** and select a product to edit it. 2. Scroll to the **Variations** section, then use the handles (see highlight on the image below) on the left to drag and drop tickets to reorder them as needed. 3. The new order is reflected in the online checkout, food and beverage and create bookings screen in Venue Manager. If new items are added to POS, they will follow this order but can be further re-ordered in the POS template. ![CleanShot 2025-11-26 at 14.18.09@2x.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14438015733391(1).png) This update removes the need for venues to delete and recreate products just to adjust ticket order, saving time and reducing friction for teams. ## **More control over who can edit product resources and party package programs** > [!TIP] > **Plan:** All > > **Preview release (Playground):** Yes > > **Target release date:** Tuesday 9 December (AEDT) You can now fine-tune staff access with a new permission — **Can edit product resources** — that works alongside **Can edit products**. This lets you decide who can edit product details and who can also manage **linked resources** or **party package programs**. If both permissions are enabled, staff can assign resources and edit party package programs (including resources and durations). If only **Can edit products** is enabled, those areas are view-only. All venues can use this update to create more precise custom role permissions. For multi-venue groups, it also helps maintain consistent product resource structures while giving local teams flexibility to manage other product settings. To set up product editing permissions: 1. From **Venue Manager**, go to **Settings**. 2. Select **Staff**, then **Roles**. 3. Select a custom **Role** (eg Franchise Operator). 4. Scroll down to **Venue Manager settings** and if not already, select **Can edit products.** Deselect **Can edit product resources** if you don’t want staff to edit resources. 5. **Save** your changes. Any role that previously had permission to edit products will retain access to edit resources and party package programs unless that permission is removed. > [!NOTE] > To learn more, see the guide [Permissions by feature and role](/v1/docs/permissions-by-feature-and-role). ## **ROLLER + Google Things to do integration** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Coming soon The **Google Things to Do (GTTD)** integration allows you to list **tickets directly on Google Search and Maps.** This integration helps capture high-intent traffic from Google, drive direct bookings and boost visibility among travelers searching for “things to do” in your area. When guests search for an attraction or experience, they’ll now see verified ticket options under the venue’s listing, linking directly to your venue’s ROLLER checkout. If your venue uses ROLLER Payments, you can access this integration for free. ### **How it works** Once approved and integrated with GTTD: - **Your official tickets appear on Google surfaces** such as: - **Google Search** – under the *Tickets* button for your venue’s Place listing. - **Google Maps** – visible when users search for nearby attractions or places of interest. - **Google Travel** – included in city or destination-level search results (eg “Things to do in Sydney”). - **Listings include:** - Venue and product name - Price (final adult price, including taxes and fees) - Official Site tag (for verified operators) - Callouts like *Free cancellation* or *Instant confirmation* (managed by Google). - Selecting a ticket takes guests straight to your **product detail page or ROLLER checkout.** ## **Send payment links from POS** > [!TIP] > **Plan:** All > > **Preview release (Playground):**Yes > > **Target release date:** Tuesday 9 December (AEDT) You can now send payment links directly from POS, making it easier to collect deposits or final payments from guests who can’t pay in person. Previously, payment links could only be sent from Venue Manager. This allows POS operators to generate, customize and send payment links straight from POS. The payment link shows the requested amount and a summary of the booking items. It includes a button that takes guests to the online payment form, where they can complete their payment. The online payment form always displays the most up-to-date amount and payment status. If a guest opens an older payment link, they’ll be automatically redirected to the latest version. ### **How it works** [Send payment links from POS](https://app.supademo.com/embed/cmixtiqil0a911449y5fcqen2?embed_v=2&utm_source=embed) 1. From **POS**, add items to the cart, then select **Pay total**. 2. Search for the guest's details or enter them manually. Then select **Save and pay.** 3. From payment methods, select **Send payment link**. 4. Choose to either **Reserve** or **Hold** the booking until the guest pays. A reserved booking is confirmed, while a held booking will be cancelled if payment isn't received. Select a time period from the drop-down, or select **Hold for custom time**. If you choose to hold it for a custom time, you can set it in either hours, days or weeks. 5. Select either **Email** or **Text/SMS** to send the link. 6. The payment amount defaults to **Total amount due**. You can adjust this to a **custom amount**, with ROLLER automatically calculating the remaining balance. 7. ROLLER applies the relevant fees to the transaction, based on where in ROLLER the booking was created and which system the payment link is sent from. 8. Select **Send request** to issue the payment link. To learn more, check out [Send payment links from POS](/v1/docs/send-payment-links-from-pos). ## **10-minute interval view in POS capacity view** > [!TIP] > **Plan:** All > > **Preview release (Playground):** Yes > > **Target release date:** Tuesday 9 December (AEDT) The POS capacity view now includes a 10-minute interval option, making it easier to review and manage tighter time frames. Along with this update, we’ve refined the display so you can see at least 60–90 minutes of schedule segments on any screen, giving you a clearer view of your day at a glance. ![10minposcv.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14420038878735(1).png) ## **Clearer “webhook failure” emails for multi-location operators** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Tuesday 9 December (AEDT) Webhook failure notifications now include **venue-level data**, making it faster and easier to identify which location a failing webhook belongs to. When a webhook reaches its 6th retry, the automated alert email now includes venue context, making it easier for multi-location operators to identify which venue’s integration needs attention. These updated alerts now provide full webhook and venue information, reducing back-and-forth between HQ tech teams and support. Webhook failure emails will include detailed contextual data for each failing webhook: - **Venue name and ID** - **Webhook ID and URL** - **Last HTTP status and failure detail** - **Last unique event ID** - **Final retry date** ![1000011641.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14420059980559(1).png) If all seven retry attempts fail, ROLLER will automatically **disable the webhook** to maintain stability and performance. ## **Retrieve signed waiver data directly through the REST API** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Available now The **Get Signed Waiver endpoint** lets developers and partners retrieve guest waiver information using a **Signed Waiver ID**, enabling better data accuracy and real-time integrations for systems like gamification or loyalty platforms. It also supports multiple signed waivers under the same email address, something that wasn’t possible before with the Get Guest endpoint. With this enhancement, each signed waiver can now be requested individually — ensuring unique, reliable guest records and more accurate integrations. ## **Get notified in real time when waivers are signed** > [!TIP] > **Plan:** All > > **Preview release (Playground):** No > > **Target release date:** Available now The new **Signed Waiver webhook** lets integrated partners and developers receive instant notifications whenever a waiver is signed. Before, partners needed to poll the API to check for new waivers. With this webhook, updates are sent automatically, enabling real-time actions like linking waivers to bookings, syncing data to CRM systems or triggering follow-up communications. ## **Centrally manage waiver templates across venues (HQ) (On request)** > [!TIP] > **Plan:** HQ > > **Preview release (Playground):** No > > **Target release date:** Tuesday 9 December (AEDT) > [!WARNING] > This feature is by request only. To access it, contact your customer success manager or [our support team](/v1/docs/contact-roller-support) and request to enable it for your venue. This update introduces **HQ-level waiver template management**, allowing operators to create, publish and version-control all their venues’ waivers from HQ. Until now, venues had to manage waivers individually — updating content, translations and legal terms manually at each site. Now, venues can maintain consistency, minimize compliance risk and simplify updates across large venue networks. ### **How it works** Access the templates from **HQ** **Venue Manager**. Go to **Documents > Waiver Templates**. Venues without access see a **padlock icon** and an upsell message for enabling waivers. You’ll be able to: 1. Create or edit waiver templates using dynamic placeholders (eg {{venue_name}}, {{venue_address}}, {{legal_name}}) that automatically populate venue-specific details at signing. 2. Publish templates to one or more venues simultaneously. - HQ-managed venues cannot alter HQ templates locally. - When HQ unlinks a venue, it retains the most recently used template until a new one is defined. 3. Manage active and archived templates through the **Waiver Templates list**: - **Active** templates: Edit or archive - **Archived** templates: View or unarchive 4. Publish updates across multiple venues: - Choose whether changes are **cosmetic** or **require re-signing**. - A confirmation modal shows affected venues and lets you choose to expire existing signed waivers, if required. ## **Live chat with support in Venue Manager** > [!TIP] > **Plan:** All > > **Preview release (Playground):** Yes > > **Target release date:** Available now Venues can now **chat directly with ROLLER Support from inside Venue Manager**, making it faster and easier to get help when they need it most. 1. From Venue Manager, open the **Help panel**. 2. Select **Live Chat** to start a conversation with ROLLER Support. 3. Continue browsing — chat sessions persist across pages, so you won’t lose messages while navigating. If the chat is minimized, you’ll receive notifications for new replies. ## Related - [ROLLER + Sacoa cashless card integration](/roller-sacoa-cashless-card-integration.md) - [ROLLER Playground](/roller-playground.md) - [Permissions by feature and role](/permissions-by-feature-and-role.md) - [Integrate with Fresh KDS and configure your devices](/integrate-with-fresh-kds-and-configure-your-devices.md) - [Enable local network access in Chrome to resolve ROLLER Connect Issue](/enable-local-network-access-in-chrome-to-resolve-roller-connect-issue.md)