--- title: "Why am I getting a certificate error for ROLLER Connect?" slug: "why-am-i-getting-a-certificate-error-for-roller-connect" updated: 2026-06-16T13:00:32Z published: 2026-06-16T19:05:31Z canonical: "mysupport.roller.software/why-am-i-getting-a-certificate-error-for-roller-connect" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Why am I getting a certificate error for ROLLER Connect? > [!WARNING] > **Effective May 29, 2026**. ROLLER Connect has been updated to the latest version (**ROLLER Connect Legacy** version 2.0.332 & **ROLLER Connect Windows Service** version 3.1.267) with a valid certificate. If you are still running an older version of either **ROLLER Connect Legacy** or **ROLLER Connect Windows Service**, please [follow the steps below to reinstall from POS](/v1/docs/why-am-i-getting-a-certificate-error-for-roller-connect#reinstall-roller-connect-on-the-affected-pos-device). > [!WARNING] > **Effective May 26, 2026**. This article details a workaround for a known issue affecting a small number of POS devices from a recent ROLLER Connect update. A permanent fix is being rolled out in an upcoming release. If you're still seeing this error, follow the steps below to resolve it and if you need assistance [contact the ROLLER support team](/v1/docs/contact-roller-support). ## Introduction A recent ROLLER Connect release was distributed with a code-signing certificate that's no longer valid. POS devices that downloaded the update, typically overnight or when the device was turned on the day of the issue, display a certificate validation error the next time ROLLER Connect tries to start. The auto-updater has since been paused to prevent more devices from picking up the affected version, and a corrected build will be published in an upcoming release. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/16284411434383.png) ## Solution Uninstall the affected version of ROLLER Connect on each impacted POS device, then reinstall with the version from **Hardware** settings in POS. The download link in POS points to a working version, so a fresh install resolves the certificate error and restores receipt and docket printing. ## Reinstall ROLLER Connect on the affected POS device 1. On the affected POS device, close ROLLER POS. 2. From the Windows **Start** menu, search for **Add or remove programs** and open it. 3. Select **ROLLER Connect** (or **ROLLER Connect Windows Service**) in the list and select **Uninstall**. Follow the prompts to complete the uninstall. 4. Open ROLLER POS and sign in with a ROLLER administrator account. 5. Select **More** > **Settings** > **Hardware**. 6. Select the download link for your version — **Download ROLLER Connect Windows Service** or **Download ROLLER Connect Legacy** — to download the setup file. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/16284415039375.gif) ## Install ROLLER Connect Windows Service 1. Right-click the downloaded file and select **Extract All**, then click **Extract**. 2. Right-click the **setup icon** for **ROLLER Connect Windows Service** and select **Run as administrator**. - If prompted by Anti-Virus software such as Windows Defender, select **More Info**, confirm the publisher is **Roller Networks Pty Ltd** and select **Run Anyway** or similar action based on your software. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/16284411434767.png) - If asked for credentials, enter your Windows Administrator account details. 3. Click **Next** in the installer, leave the setting as **local system admin**, and wait for the process to finish. Click **Close** when done. RollerConnect should now be reinstalled and connected to your point of sale. 4. Refresh ROLLER POS. A green bar showing ROLLER Connect is connected appears at the top of the page. ## Install ROLLER Connect Legacy 1. Right-click the **setup icon** for ROLLER Connect Legacy and select **Run as administrator**. - If prompted by Anti-Virus software such as Windows Defender, select **More Info**, confirm the publisher is **Roller Networks Pty Ltd** and select **Run Anyway** or similar action based on your software. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/16284411434767.png) 2. Select **Yes** if prompted. If asked for credentials, enter your Windows Administrator account details 3. Click **Next** in the installer, leave the setting as **local system admin**, and wait for the process to finish. Click **Close** when done. RollerConnect should now be reinstalled and connected to your point of sale. 4. Refresh ROLLER POS. A green bar showing ROLLER Connect is connected appears at the top of the page. If you're still seeing the certificate error after reinstalling, or you can't complete the uninstall, [contact the ROLLER support team](/v1/docs/contact-roller-support). ### **Learn more** - [Contact ROLLER support](/v1/docs/contact-roller-support) - [Install ROLLER Connect](/v1/docs/install-roller-connect) - [Receipt printing troubleshooting (ROLLER Connect)](/v1/docs/receipt-printing-troubleshooting-roller-connect) - [Production docket printer troubleshooting (ROLLER Connect)](/v1/docs/production-docket-printer-troubleshooting-roller-connect) ## Related - [ROLLER Payments reports overview](/roller-payments-reports-overview.md) - [Set up ROLLER Payments terminals](/set-up-roller-payments-terminals.md) - [Enable local network access in Chrome to resolve ROLLER Connect Issue](/enable-local-network-access-in-chrome-to-resolve-roller-connect-issue.md) - [What's new in ROLLER: May 2026](/what-s-new-in-roller-may-2026.md) - [Set up and lock down a waiver kiosk](/set-up-and-lock-down-a-waiver-kiosk.md)