---
title: "Why am I receiving emails saying bookings are missing locations?"
slug: "why-am-i-receiving-emails-saying-bookings-are-missing-locations"
updated: 2026-06-16T16:57:58Z
published: 2026-06-16T16:57:58Z
canonical: "mysupport.roller.software/why-am-i-receiving-emails-saying-bookings-are-missing-locations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I receiving emails saying bookings are missing locations?

## Problem

After a booking has been made, you receive an email message with the subject line “Bookings missing locations”.

## Cause

This message is triggered when a resource has not been properly assigned to a booking.

This can happen for a number of reasons, such as proper resources weren't assigned at the time of the booking, editing of the booking's resources, intentional overbooking, general challenges with the schedule and more.

## Solution

Edit the resources assigned to the booking. You can access the resources tied to the specific booking through the **Order** tab of the booking itself.

If this is happening consistently across multiple bookings, review your product settings to ensure resources have been assigned.

## Assign resources to a booking

1. From Venue Manager, select the **Search** bar in the top-left corner.
2. Enter the **Booking ID** included in the email you received.
3. Select the booking in question from the search results.
4. Within the **Order** tab, select **Edit resources**.
5. Select a resource to assign to the booking.
6. Select **Apply**.

## Learn more

- [Create and manage your products](/v1/docs/create-and-manage-your-products#h_01HVRDSQP5CNT36XFKXGD0FQV6)
- [Edit resources](/v1/docs/edit-bookings-from-venue-manager#h_01HDFZBSRKS1JSPK5Q5JQD23XE)

## Related

- [Create and manage products](/create-and-manage-your-products.md)
- [Quick guide: Key concepts & terms in ROLLER reports](/quick-guide-key-concepts-terms-in-roller-reports.md)
- [Prepare and check your self-serve kiosk hardware](/prepare-and-check-your-self-serve-kiosk-hardware.md)
- [How do I change the expiration date of a gift card?](/how-do-i-change-the-expiration-date-of-a-gift-card.md)
- [How do I add products to an existing booking?](/how-do-i-add-products-to-an-existing-booking.md)