---
title: "Why are my product tickets missing from my POS menu?"
slug: "why-are-my-product-tickets-missing-from-my-pos-menu"
updated: 2026-06-16T18:43:47Z
published: 2026-06-16T18:43:47Z
canonical: "mysupport.roller.software/why-are-my-product-tickets-missing-from-my-pos-menu"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are my product tickets missing from my POS menu?

## Questions

- Why is a product missing from my POS menu?
- I have added a new product to my venue. Why can't I can’t locate it in my POS menu?
- I have added a new ticket to a product. Why is it missing from POS?

## Solution

### Check the POS template

If the POS device uses a template:

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Templates**.
2. Select the **options** **menu** (3 dots) > **Edit.**
3. Select the relevant menu, then check that the product's tickets or variation have all been added to the template menu. When adding a new ticket to an existing product, you'll also need to add it to its POS menu (this doesn't happen automatically).
4. If they haven't been added, hover over the section header for the section you want to add it to.
5. Select the **plus** icon**.**
6. Search for and select the product and its tickets or variations.
7. Select **Done**.
8. Select **Save.**
9. Refresh the POS screen to check if they're now available.

### Check the POS device

If the POS device does **not** use a template:

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Devices.**
2. Select the **options** **menu** (3 dots), then **Edit.**
3. Select the relevant menu, then check that the product and all its tickets or variations have been added to the menu. When adding a new ticket to an existing product, you'll also need to add it to its POS menu (this doesn't happen automatically).
4. If they are missing, hover over the section header for the section you want to add it to.
5. Select the **plus** icon.
6. Search for and select the product.
7. Select **Done**.
8. Select **Save.**
9. Refresh the POS screen to check they're now available.

![image1.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/6411827100815.png)

### Check schedules and sales availability

If you've added your product to your POS menu and it’s still **not** displaying at POS, then this means that it’s not available for sale that day.

In POS, products and their tickets or variations only show if they are available to purchase. Even if they have been added to a POS menu.

- For session passes and party packages, make sure that the product has a current [schedule](/v1/docs/create-your-product-schedules-using-operating-hours) set up.
- If you've recently created a new ticket for a party package or session pass product, make sure you've added it to its existing schedule. You need to manually add it to any existing schedules.
- Also check that the [session pass](/v1/docs/create-your-session-pass-products) or [party package](/v1/docs/create-your-party-package-products) sales availability in their product settings.
- For [standard passes](/v1/docs/create-your-standard-pass-products) or [membership passes](/v1/docs/create-a-membership-product), also check the sales availability.

## Learn more

- [Create and edit POS menus](/v1/docs/create-and-edit-pos-menus)
- [Create your POS devices](/v1/docs/create-your-pos-devices)
- [Create a session pass](/v1/docs/create-your-session-pass-products)
- [Create your party packages](/v1/docs/create-your-party-package-products)
- [Create a standard pass](/v1/docs/create-your-standard-pass-products)
- [Create a membership product](/v1/docs/create-a-membership-product)

## Related

- [Create standard pass products](/create-your-standard-pass-products.md)
- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [Create and edit POS menus](/create-and-edit-pos-menus.md)
- [Create party package products](/create-your-party-package-products.md)
- [How do I update POS menus with new product images?](/how-do-i-update-pos-menus-with-new-product-images.md)