---
title: "Why can’t I access my Monthly Fee & Tax Statement?"
slug: "why-can-t-i-access-my-monthly-fee-tax-statement"
updated: 2026-06-16T12:56:45Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/why-can-t-i-access-my-monthly-fee-tax-statement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I access my Monthly Fee & Tax Statement?

The Monthly Fee Invoice & Tax Statement report gives you a simple summary of all platform fees and sales tax paid for the month. It brings every fee together in one place, which helps support the shift to [daily net settlement](/v1/docs/roller-payments-changes-to-the-way-fees-are-charged#h_01K3SHP37C961YM640CCHYYZMC).

> [!WARNING]
> This report is **not** available for venues using monthly invoicing.

## Solution

The Monthly Fee & Tax Statement report is available only to account owners or billing contacts. In addition, you need the **Can manage payments** role assigned to your staff account.

If you need access, ask one of your current account owners to update your staff account in Venue Manager using the steps below.

## Make a staff member a billing contact

To add (or remove) a billing contact:

1. From Venue Manager, go to **Settings** > **Staff** > **All staff**.
2. A list of all staff accounts appears. Icons next to their name indicate their venue contact role.
3. Select the **options** **menu** (3 dots) for the staff account you want to update.
4. Select **Make** or **Remove** for the relevant venue contact you want to assign or remove.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/14751316677391(2).png)

## Learn more

- [ROLLER Payments: Changes to the way fees are charged](/v1/docs/roller-payments-changes-to-the-way-fees-are-charged)
- [Monthly fee & tax statement](/v1/docs/roller-payments-changes-to-the-way-fees-are-charged#h_01K3SHP37C961YM640CCHYYZMC)

## Related

- [ROLLER Payments reports overview](/roller-payments-reports-overview.md)
- [ROLLER Payments: Changes to the way fees are charged](/roller-payments-changes-to-the-way-fees-are-charged.md)
- [ROLLER Payments: Know your customer (KYC)](/roller-payments-know-your-customer-kyc.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Create a membership product](/create-a-membership-product.md)