---
title: "Why can't I edit or refund a booking in the past?"
slug: "why-can-t-i-edit-or-refund-a-booking-in-the-past"
tags: ["Troubleshoot"]
updated: 2026-06-16T17:15:15Z
published: 2026-06-16T17:15:15Z
canonical: "mysupport.roller.software/why-can-t-i-edit-or-refund-a-booking-in-the-past"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I edit or refund a booking in the past?

## Questions

- Why can't I edit or refund a historical or expired booking?
- When trying to refund or edit a past-dated booking, I receive an error. Why is that?
- I am an Administrator but can't modify a historical booking due to an error. Why is that?

## Requirements

- The staff role permission **Can edit booking**
- The staff role permission **Can edit past bookings**
- The staff role permission **Can refund**

## Solution

If you have the right permissions but you're still facing an error when attempting to edit or refund a past booking, it is because the booking modification settings need to be updated:

1. From Venue Manager, go to **Settings** > **Account** > **Venue Settings**
2. Select **Unlock to make changes** in the top right corner
3. Scroll down to the **Bookings & inquiries** section
4. Under **Booking modifications**, select an option that temporarily allows editing of the past-dated booking you're working on ![bookingmods.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/9531892373775.png)
5. **Save**
6. Revert the setting to its original selection to restrict users from editing historical bookings again

## Learn more

- [Add your key account settings](/v1/docs/add-your-key-venue-settings)
- [Restrict past booking modifications](/v1/docs/restrict-past-booking-modifications)

## Related

- [Integrate with Fresh KDS and configure your devices](/integrate-with-fresh-kds-and-configure-your-devices.md)
- [How do I create an open price product to sell at POS?](/how-do-i-create-an-open-price-product-to-sell-at-pos.md)
- [Contact ROLLER support](/contact-roller-support.md)
- [Can I give a refund if the guest does not have a receipt?](/can-i-give-a-refund-if-the-guest-does-not-have-a-receipt.md)
- [Troubleshoot ROLLER Payments card terminals](/troubleshoot-roller-payments-card-terminals.md)