---
title: "Why can’t I enter cent values with a comma or period?"
slug: "why-can-t-i-enter-cent-values-with-a-comma-or-period"
updated: 2026-06-16T13:25:23Z
published: 2026-06-16T17:48:14Z
canonical: "mysupport.roller.software/why-can-t-i-enter-cent-values-with-a-comma-or-period"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I enter cent values with a comma or period?

## Problem

When inputting payment values into ROLLER, it does not allow you to enter decimal places for cent values.

## Cause

If you're having trouble entering decimal values in ROLLER, it’s likely due to mismatched language settings between your Windows device and Chrome browser. Your keyboard layout and regional settings influence how your device interprets number inputs.

For example, a Canadian French keyboard layout expects a comma (,) as the decimal separator, while a US English browser expects a period (.). If these don't match, decimal inputs can be rejected in forms or payment fields.

## Solution

Match your Windows device and Chrome browser settings to ensure the input methods align, allowing decimals to be entered correctly regardless of whether you're using a comma or period.

Follow the steps below to update your system settings.

## Update your Windows device settings

1. Select the **Start menu**, then select **Settings**.
2. Go to **Time & Language** > **Language & region**.
3. Under **Preferred languages**, ensure your desired language is listed. If not, select **Add a language** to install it.
4. Select the language, then select **Next**.
5. Select **Install**.
6. Under **Keyboards**, ensure the keyboard layout matches your language (e.g. US keyboard for United States)

## Update your Chrome browser settings

1. From Google Chrome, select the **options menu (3 dots)** in the top-right corner.
2. Select **Settings**.
3. Select **Languages**.
4. Under **Preferred languages**, ensure the same language as your Windows device settings is listed. If not, select **Add languages**.
5. Select the desired language, then select **Add**.
6. Use the **options menu (3 dots)** beside the language to set it as default.
7. Restart Chrome to apply the changes.

## Learn more

- [POS network best practices](/v1/docs/pos-network-best-practices)
- [Manage global POS device settings: receipts, guests and tipping](/v1/docs/manage-global-pos-device-settings-from-venue-manager)

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