---
title: "Why can’t I see my .csv downloads?"
slug: "why-can-t-i-see-my-csv-downloads"
updated: 2026-06-04T14:06:18Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/why-can-t-i-see-my-csv-downloads"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I see my .csv downloads?

## Introduction

ROLLER allows you to export reporting data into **.csv files** so you can conduct additional analysis. These exports help you review business performance outside of ROLLER and can be opened in programs like Microsoft Excel or Google Sheets.

## Cause

If you’ve tried to export a report but can’t see the downloaded file, it’s often related to your browser settings. If your browser has pop-ups blocked, the .csv download window can’t open, preventing you from seeing the file.

## Solution

Enable pop-ups for ROLLER, allowing you to see download windows and other pop-ups necessary while using the platform.

Follow the steps below to ensure pop-ups appear for .csv downloads

## Steps

1. Go to chrome://settings/content/popups
2. Select **Add** under **Allowed to send pop-ups and use redirects**.
3. Enter https://manage.roller.app:443 into the **Site** field.
4. Select **Add**.

## Learn more

- [Download reports](/v1/docs/download-reports)
- [Scheduled reports](/v1/docs/scheduled-reports)

## Related

- [How do I verify ROLLER Payments deposits?](/how-do-i-verify-roller-payments-deposits.md)
- [Does changing reporting categories and GL codes impact historical data?](/does-changing-reporting-categories-and-gl-codes-impact-historical-data.md)
- [Export stock information](/export-stock-information.md)
- [Can I view all products a guest has purchased over their lifetime?](/can-i-view-all-products-a-guest-has-purchased-over-their-lifetime.md)
- [Download reports](/download-reports.md)