---
title: "Why can't I take payments directly on a wireless terminal?"
slug: "why-can-t-i-take-payments-directly-on-a-wireless-terminal"
tags: ["Troubleshoot"]
updated: 2026-06-16T13:00:45Z
published: 2026-06-16T19:19:05Z
canonical: "mysupport.roller.software/why-can-t-i-take-payments-directly-on-a-wireless-terminal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I take payments directly on a wireless terminal?

## Introduction

You may notice wireless card terminals like the [S1F2](/v1/docs/choose-and-order-roller-payments-terminals) or [V400m](/v1/docs/choose-and-order-roller-payments-terminals) require ROLLER POS to process transactions and can’t process payments on their own.

## Overview

All transactions must be completed through ROLLER POS. This ensures that payments are processed securely, prevents unauthorized transactions, and ensures all sales are accurately recorded in ROLLER’s reports. Card terminals alone don’t meet the [hardware requirements](/v1/docs/audit-existing-pos-system-hardware) to run ROLLER POS.

> [!WARNING]
> For any general hardware queries or for help auditing your existing POS system hardware, [contact our support team](/v1/docs/contact-roller-support).

## Learn More

- [ROLLER supported POS Computers](https://hardware.roller.software/collections/pos-computer)
- [Minimum hardware and operating requirements for ROLLER](/v1/docs/minimum-hardware-and-operating-requirements-for-roller)
- [Audit existing POS system hardware](/v1/docs/audit-existing-pos-system-hardware)

## Related

- [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md)
- [Choose and order ROLLER Payments terminals](/choose-and-order-roller-payments-terminals.md)
- [Manage guest online accounts](/manage-your-online-accounts.md)
- [View and manage signed waivers from Venue Manager](/view-and-manage-signed-waivers-from-venue-manager.md)
- [Audit existing POS system hardware](/audit-existing-pos-system-hardware.md)