---
title: "Why can’t I update the date on a booking?"
slug: "why-can-t-i-update-the-date-on-a-booking"
updated: 2026-06-16T16:52:51Z
published: 2026-06-16T16:52:51Z
canonical: "mysupport.roller.software/why-can-t-i-update-the-date-on-a-booking"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I update the date on a booking?

## Problem

When editing an existing booking, you are unable to reschedule for a later date and time, even though there is availability according to your schedule and resource capacity.

## Cause

This error occurs due to session times and availability. When rescheduling a booking time, the original time slot used on the initial booking may not be available for the updated date and time. This can be due to differing schedules for different days or the corresponding time slot has already been booked.

## Solution

Remove existing products from the booking then add them again with the updated booking date and time. This ensures that updates to the booking use readily available time slots and resources according to your schedules.

## Steps

1. Select the search bar at the top of the main menu.
2. Enter the booking ID or the name of the booking holder.
3. On the existing booking, select the **Order** tab.
4. Select the trash can icon for the currently scheduled product(s).
5. Using the **Availabilities** tab on the right side of the screen, select the updated date and time.
6. Select the product from the **Products** dropdown menu.
7. Select **Apply**.

## Learn more

[Edit bookings in Venue Manager](/v1/docs/edit-bookings-from-venue-manager)

## Related

- [Encourage guests to manage their own bookings](/encourage-guests-to-manage-their-own-bookings.md)
- [Edit bookings from Venue Manager](/edit-bookings-from-venue-manager.md)
- [Search for and redeem tickets using the Mobile Check-in app](/search-for-and-redeem-tickets-using-the-mobile-check-in-app.md)
- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [ROLLER for bookkeepers](/roller-for-bookkeepers.md)