---
title: "Why can't my guests move past card payment details in the online checkout?"
slug: "why-can-t-my-guests-move-past-card-payment-details-in-the-online-checkout"
updated: 2026-06-16T12:58:29Z
published: 2026-06-16T17:48:14Z
canonical: "mysupport.roller.software/why-can-t-my-guests-move-past-card-payment-details-in-the-online-checkout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't my guests move past card payment details in the online checkout?

## What's happening

The booking confirmation screen cannot be accessed after payment details are entered in the online checkout.

## Why it happens

This means that **Payment methods** in **Venue Manager** have not been configured properly.

Payment methods determine how your guests can submit their payments through ROLLER.

Payment options include credit cards, Apple Pay, Google Pay and more. These options must be enabled so that guests can purchase products online.

> [!NOTE]
> Configuring payment methods is a feature available to customers using [ROLLER Payments](/v1/docs/about-roller-payments).

## How to fix it

Follow the steps below to enable payment methods in the online checkout.

1. From Venue Manager, go to **Settings** > **Account** > **Payments**.
2. Select the **Add payment methods** field.
3. Select the payment method(s) you'd like to offer your guests and select **Apply**. ![Payments_Shadow.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12214920815887.png)
4. Select **Save** at the bottom right of the payments page.

## Check it's working

Now test if you can now put through payments. Follow the steps below.

1. Go to **Apps** > **Progressive checkouts** > **All checkouts**.
2. Select the URL for the checkout you want to test.
3. Create a new booking and enter your payment details.
4. Confirm you can move onto the booking confirmation screen once you've entered test payment details by selecting **Pay**.

## Learn more

- [Add online payment methods with ROLLER Payments](/v1/docs/add-online-payment-methods-with-roller-payments)
- [ROLLER payments guide](/v1/docs/about-roller-payments)

## Related

- [How do I search for bookings based off the guest's credit card number?](/how-do-i-search-for-bookings-based-off-the-guest-s-credit-card-number.md)
- [Set up a custom domain for your online checkout](/set-up-a-custom-domain-for-your-online-checkout.md)
- [About ROLLER Payments](/about-roller-payments.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)
- [Checkout error when adding a standard pass](/checkout-error-when-adding-a-standard-pass.md)