---
title: "Why is POS saying payment received, but the card terminal hasn’t taken payment?"
slug: "why-does-pos-show-payment-received-but-the-card-terminal-hasn-t"
updated: 2026-09-08T18:56:49Z
published: 2026-09-08T18:56:49Z
canonical: "mysupport.roller.software/why-does-pos-show-payment-received-but-the-card-terminal-hasn-t"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is POS saying payment received, but the card terminal hasn’t taken payment?

## Questions

- Why is POS saying payment received, but the card terminal hasn’t taken any payment?
- Why are some credit card attempts automatically approved in ROLLER POS without it appearing on the card terminal?
- Why don't some credit card payment attempts pop up on our credit card reader?

## Solution

Make sure that you have **not** turned on **Offline card payments** in POS.

1. From the POS device, open ROLLER POS and log in.
2. Select **More** > **Settings** > **Hardware**.
3. Under **General Hardware Settings**, make sure **Offline card payment** is set to **No**.
4. If changing the setting to **No**, select **Save settings.**

![image1.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/5974575327631.png)

Offline card payments are only turned on and used if your venue is using an [unintegrated payment terminal solution](/v1/docs/audit-existing-pos-system-hardware) and payments are processed manually in ROLLER POS.

With [integrated payments solutions](/v1/docs/audit-existing-pos-system-hardware) such as ROLLER Payments, a payment automatically appears on the card terminal and ROLLER automatically marks the booking as paid. **Offline card payments** must be set to **No**.

## Related

- [Check your existing hardware compatibility](/audit-existing-pos-system-hardware.md)
- [Set up ROLLER Payments terminals](/set-up-roller-payments-terminals.md)
- [Troubleshoot common POS issues](/troubleshoot-common-pos-issues.md)