---
title: "Why does the Bookings report not match the attendance report?"
slug: "why-does-the-bookings-report-not-match-the-attendance-report"
updated: 2026-09-24T00:29:33Z
published: 2026-09-24T00:29:33Z
canonical: "mysupport.roller.software/why-does-the-bookings-report-not-match-the-attendance-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the Bookings report not match the attendance report?

## Problem

You may notice the **Headcount** in the Bookings report doesn’t match the **Total redemptions** in the Attendance report.

## Solution

This is expected as the **Headcount** in the Bookings report shows how many tickets were sold during the selected timeframe.

**Total redemptions** in the Attendance report shows how many of those tickets were actually used (checked in).

### Example

- If you sold **100 tickets**, the Bookings report shows **100**.
- If only **95 guests checked in**, the Attendance report shows **95** redemptions.

## View the Dashboard

The Daily Summary on your Dashboard shows both:

- **Guests booked** – total bookings made for the day
- **Check-ins** – how many guests have actually arrived

If you're viewing today’s data, bookings made for later in the day won’t yet appear in the **Check-ins** count, which can make the difference look bigger.

To view the Daily Summary:

1. From Venue Manager, go to the **Dashboard**.
2. In the Daily Summary, compare the Guests booked versus Check-ins.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13242257870607.png)

## Related

- [Bookings report](/bookings-report.md)
- [Attendance report](/attendance-report.md)
- [Venue Manager dashboard](/the-venue-manager-dashboard.md)
- [How do I report on the total attendance at my venue?](/how-do-i-report-on-the-total-attendance-at-my-venue.md)