---
title: "Why does the Bookings report not match the attendance report?"
slug: "why-does-the-bookings-report-not-match-the-attendance-report"
updated: 2026-06-08T16:59:45Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/why-does-the-bookings-report-not-match-the-attendance-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the Bookings report not match the attendance report?

## Problem

You may notice the **Headcount** in the Bookings report doesn’t match the **Total redemptions** in the Attendance report.

## Solution

This is expected as the **Headcount** in the Bookings report shows how many tickets were sold during the selected timeframe.

**Total redemptions** in the Attendance report shows how many of those tickets were actually used (checked in).

### Example

- If you sold **100 tickets**, the Bookings report shows **100**.
- If only **95 guests checked in**, the Attendance report shows **95** redemptions.

## View the Dashboard

The Daily Summary on your Dashboard shows both:

- **Guests booked** – total bookings made for the day
- **Check-ins** – how many guests have actually arrived

If you're viewing today’s data, bookings made for later in the day won’t yet appear in the **Check-ins** count, which can make the difference look bigger.

To view the Daily Summary:

1. From Venue Manager, go to the **Dashboard**.
2. In the Daily Summary, compare the Guests booked versus Check-ins.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/13242257870607.png)

## Learn more

- [Bookings report](/v1/docs/bookings-report#h_01HDWPQYTXBEDD7JBFBKMSQV4D)
- [Attendance report](/v1/docs/attendance-report)
- [Daily summary report](/v1/docs/daily-summary-report)

## Related

- [Daily Summary report](/daily-summary-report.md)
- [Refund to credit card after gift card refund](/refund-to-credit-card-after-gift-card-refund.md)
- [Attendance report](/attendance-report.md)
- [Can I redeem a ticket after the booking date has passed?](/can-i-redeem-a-ticket-after-the-booking-date-has-passed.md)
- [How do I report on the total attendance at my venue?](/how-do-i-report-on-the-total-attendance-at-my-venue.md)