---
title: "Why does the calendar show more bookings than availability?"
slug: "why-does-the-calendar-show-more-bookings-than-availability"
description: "The bookings calendar shows a booking's total tickets at its first session time. Open the booking's Order tab in Venue Manager to see tickets for each session."
updated: 2026-09-23T19:55:11Z
published: 2026-09-23T19:55:11Z
canonical: "mysupport.roller.software/why-does-the-calendar-show-more-bookings-than-availability"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does the calendar show more bookings than availability?

## Introduction

You may notice that a time slot in the bookings calendar shows more redeemed tickets than the available capacity for that time. This can look like the session is overbooked, but this behavior is expected.

## Why this happens

The calendar displays **booking-level ticket totals**, not the number of tickets assigned to a specific session time.

When a booking includes tickets across multiple session times, the calendar shows the **total number of tickets in the booking** on the **first session time**. This ensures the booking is visible on the calendar, even when tickets span multiple times.

### Example

A booking includes:

- 8 tickets for the 12:00 PM session
- 4 tickets for the 2:00 PM session

The calendar will display **12 tickets at 12:00 PM**, even though only 8 tickets are scheduled for that session.

## How to confirm tickets by time slot

To view the exact ticket count for each session:

1. From Venue Manager, go to **Bookings** > **Calendar**.
2. From the **Add products** selector at the top right of the calendar, choose the products you want to display. If no products are selected, the calendar will remain empty.
3. Select the booking’s initial timeslot on the day.
4. Select **View booking**.
5. Select the **Order** tab to view the tickets purchased and their associated times.

## Related

- [Monitor monthly bookings from the calendar in Venue Manager](/monitor-monthly-bookings-from-the-calendar-in-venue-manager.md)
- [Why isn’t my calendar showing any bookings?](/why-isn-t-my-calendar-showing-any-bookings.md)
- [Monitor daily capacity and redemptions](/monitor-daily-capacity-and-redemptions.md)
- [How do I prevent double-booking of party rooms?](/how-do-i-prevent-double-booking-of-party-rooms.md)
- [How do I override my capacity limit to allow overbookings?](/how-do-i-override-my-capacity-limit-to-allow-overbookings.md)