---
title: "Why don't ROLLER Payments credit card reports match bank deposits?"
slug: "why-don-t-roller-payments-credit-card-reports-match-bank-deposits"
updated: 2026-06-16T18:31:24Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/why-don-t-roller-payments-credit-card-reports-match-bank-deposits"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why don't ROLLER Payments credit card reports match bank deposits?

## Questions

- Why don’t our ROLLER Payments reports for credit card transactions match our bank deposits?
- When will I get the rest of my payout?
- Why does my bank account show less money than my payout?
- Why is some of my deposit missing?

## Requirements

- [ROLLER Payments](/v1/docs/get-started-with-roller-payments)
- The [permission](/v1/docs/create-and-manage-staff-roles-and-permissions) **Can access Transactions reports** is required for staff to access ROLLER Payments reports. Administrators and managers have this permission enabled by default. You can enable this permission for other staff by creating a [custom role](/v1/docs/create-and-manage-staff-roles-and-permissions) (Pro plan & above).

## Solution

1. **Payouts have not yet become available in your bank account Funds Paid Out** doesn’t reflect the day that the funds arrive in your bank account. It's the day the payout was initiated. It can take 0 to 2 business days for paid out funds to clear and become available in your account, depending on your bank. [Learn more](/v1/docs/how-do-i-verify-roller-payments-deposits)
2. **A chargeback has occurred** Review your **ROLLER Payments Payout Export** report for the payout date and the summary of amounts shown on the report. Check if a chargeback has occurred on the payout date.

The **Payments** **dashboard** will show the booking ID that includes the chargeback amount.
  - From Venue Manager, go to **Reports** > **All** **reports** > **ROLLER Payments Payout Export**.
  - Select the date(s) to run the report, then select **Alert me when complete**.
  - When ready, select the **notifications** icon (bell) at the bottom left, then download and open the report.
  - Review the **Payout Date** column and look for any chargeback amounts.![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8096022605455.png)
  - If a chargeback amount is shown, then the **Net Funds Paid Out** will be the amount deposited in the bank.
  - From Venue Manager, go to **Dashboard** > **Payments**.
  - Scroll down to **Chargebacks**.
  - Select the **Booking** **ID** link to review the booking details. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/8007176631695.png)

## Learn more

- [ROLLER Payments reports overview](/v1/docs/roller-payments-reports-overview)
- [Manage chargebacks with ROLLER Payments](/v1/docs/manage-chargebacks-with-roller-payments)
- [ROLLER Payments dashboard](/v1/docs/track-payouts-and-trends-with-the-roller-payments-dashboard)
- [ROLLER Payments lifecycle](/v1/docs/how-roller-payments-handles-settlements-payouts-and-refunds)

## Related

- [How do I verify ROLLER Payments deposits?](/how-do-i-verify-roller-payments-deposits.md)
- [Track payouts and trends with the ROLLER Payments dashboard](/track-payouts-and-trends-with-the-roller-payments-dashboard.md)
- [How is revenue recognized for gift cards?](/how-is-revenue-recognized-for-gift-cards.md)
- [Add the overlay checkout experience to your website](/add-the-overlay-checkout-experience-to-your-website.md)
- [Trial Balance report](/trial-balance-report.md)