---
title: "Why is a membership not available in my online checkout?"
slug: "why-is-a-membership-not-available-in-my-online-checkout"
updated: 2026-06-16T19:32:25Z
published: 2026-06-16T19:32:25Z
canonical: "mysupport.roller.software/why-is-a-membership-not-available-in-my-online-checkout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a membership not available in my online checkout?

## Questions

- Why can’t I find a membership for sale in my online checkout?
- Why is a membership not showing up for sale in my checkout?

## Solution

### Step 1: Check you’ve added the membership to your checkout

To sell a membership online, you must add it to an online checkout. Check you've added the membership product to the online checkout.

### Step 2: Check you’ve set the membership to be available for sale

If you’ve added your membership product to your checkout but still **don’t** see it, it might **not** be set up to be valid for redemption on the date selected from the online checkout.

Check the following:

- From Venue Manager, go to **Products** > **All products**.
- Search for and select the membership to open its product settings.
- Find the section for online checkout sales period and make sure the correct dates are associated with the product.

## Learn more

- [Create a membership product](/v1/docs/create-a-membership-product)
- [Create your checkout [Progressive Checkout]](/v1/docs/create-your-online-checkout)

## Related

- [Create your online checkout](/create-your-online-checkout.md)
- [Why are my product tickets missing from my POS menu?](/why-are-my-product-tickets-missing-from-my-pos-menu.md)
- [Encourage guests to self-serve membership upgrades, renewals and cancellations](/encourage-guests-to-self-serve-membership-upgrades-renewals-and-cancellations.md)
- [Create your food & beverage (F&B) checkout](/create-your-food-beverage-f-b-checkout.md)
- [Why is a session pass not available in my online checkout?](/why-is-a-session-pass-not-available-in-my-online-checkout.md)