---
title: "Why is a session pass not available in my online checkout?"
slug: "why-is-a-session-pass-not-available-in-my-online-checkout"
updated: 2026-06-16T19:32:45Z
published: 2026-06-16T19:32:45Z
canonical: "mysupport.roller.software/why-is-a-session-pass-not-available-in-my-online-checkout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a session pass not available in my online checkout?

## Questions

- Why can’t I find a session pass for sale in my online checkout?
- Why is a session pass ticket not showing up for sale in my checkout?

## Solution

### Step 1: Check you’ve added the session pass to your checkout

1. From Venue Manager, go to **Apps** > **Progressive** **checkouts** > **Online** **checkout**.
2. For the checkout that you want it to appear, select the **options** **menu** (3 dots), then select **Edit**.
3. Go to the **Products** tab. Make sure the session pass product has been added.
  - If you're using product sections, select **Edit** for its section to check it's been added.
  - If you're using product categories to group products in online checkouts, make sure the session pass product has been added to its product category. [Learn more](/v1/docs/create-your-product-categories)
  - If you're using tags to group products in online checkouts, make sure you've added the tag to the product in its product settings. [Learn more](/v1/docs/create-your-online-checkout)

### Step 2: Check the session pass (and all its tickets) have schedules

1. From Venue Manager, go to **Products** > **Schedules**.
2. Search for the product. A warning symbol appears next to any products listed without a schedule.
3. If no schedule exists, create its schedule/s. All session pass tickets must be added to the schedule to be made available for purchase by guests on the desired dates and times in online checkouts. [Learn more](/v1/docs/create-your-product-schedules-using-operating-hours)
4. If a schedule exists and the times you want it to be available are outside of operating hours, make sure you've selected **allow sessions outside of operating hours**. [Learn more](/v1/docs/create-your-product-schedules-using-operating-hours)

> [!NOTE]
> Always remember to add any new tickets you create for an existing session pass product to its existing schedule. If you don't do this, the tickets won't show up for sale in online checkouts.

### Step 3: Make sure that the product is available for sale

1. From Venue Manager, go to **Products** > **All products**.
2. Search for and select the session pass product to open its product settings.
3. Scroll to **Sales** **availability.**
4. Check the **Sales start date.** Session pass products will only be available for sale from the date and time specified here, no matter what you have in its schedule. [Learn more](/v1/docs/create-your-session-pass-products)
5. Check the **Sales cut-off date**. Session pass products will only be available for purchase online up until the time specified before the session starts. [Learn more](/v1/docs/create-your-session-pass-products)

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/10743799153039.png)

> [!NOTE]
> Don't forget to save any changes you've made. Then refresh the online checkout to check that the session pass product is appearing now.

## Learn more

- [Create your session pass](/v1/docs/create-your-session-pass-products)
- [Create your checkout [Progressive Checkout]](/v1/docs/create-your-online-checkout)
- [Create your checkout [Legacy checkout]](/v1/docs/create-your-legacy-online-checkout)
- [Create your product schedules using operating hours](/v1/docs/create-your-product-schedules-using-operating-hours)

## Related

- [Create your online checkout](/create-your-online-checkout.md)
- [Create session pass products](/create-your-session-pass-products.md)
- [Create product schedules using operating hours](/create-your-product-schedules-using-operating-hours.md)
- [Why are my product tickets missing from my POS menu?](/why-are-my-product-tickets-missing-from-my-pos-menu.md)
- [Why is a standard pass not available in my online checkout?](/why-is-a-standard-pass-not-available-in-my-online-checkout.md)