---
title: "Why is a standard pass not available in my online checkout?"
slug: "why-is-a-standard-pass-not-available-in-my-online-checkout"
description: "Trouble finding a standard pass in your online checkout? Follow our steps to ensure it's added, available, and not hidden from sales."
updated: 2026-06-16T19:32:08Z
published: 2026-06-16T19:32:08Z
canonical: "mysupport.roller.software/why-is-a-standard-pass-not-available-in-my-online-checkout"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a standard pass not available in my online checkout?

## Question

Why can’t I find a standard pass product for sale in my online checkout?

## Solution

### Step 1: Check you’ve added the standard pass to your checkout

To sell a standard pass online, you must add it to an online checkout.

1. From Venue Manager, go to **Apps** > **Progressive** **checkouts** > **Online** **checkout**.
2. For the checkout you want, select the **options** **menu** (3 dots), then select **Edit**.
3. Go to the **Products** tab to check the product has been added to the checkout.
4. If you're using sections, from the section you want, select **Edit.**
5. If you're using product categories to group your products in checkouts, make sure you've added the product to its category. From Venue Manager, go to **Products** > **Categories** to check.
6. If you're using tags to group your products in checkouts, make sure you've added the tag to the product in its settings. From Venue Manager, go to **All** **products**, then select the product you want to open its settings. Check the correct **tag** has been added.

### Step 2: Check the sales availability in the product's settings

If you’ve added the standard pass to your checkout but still **don’t** see it, it might **not** be set up to be accessed on the date selected in the online checkout.

1. From Venue Manager, go to **Products** > **All products**.
2. Search for and select the standard pass product to open its product settings.
3. Scroll to **Sales** **availability** to verify that the pass can be used on the date selected in the checkout and guests can access the pass for the day. Check each of the following settings. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/10743882028559.png)

### Step 3: Check that the ticket is not hidden from online sales

From the product's settings, select the ticket type in question, select **advanced** **options**, then check that the checkbox **Hide from online sales** is **not** ticked.

![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/10743897640975.png)

## Learn more

- [Create a standard pass](/v1/docs/create-your-standard-pass-products)
- [Create your online checkout [Progressive checkout]](/v1/docs/create-your-online-checkout)
- [Create your product categories](/v1/docs/create-your-product-categories)

## Related

- [Create standard pass products](/create-your-standard-pass-products.md)
- [Create your online checkout](/create-your-online-checkout.md)
- [Why is a membership not available in my online checkout?](/why-is-a-membership-not-available-in-my-online-checkout.md)
- [Set up and test your POS hardware for ROLLER](/set-up-and-test-your-pos-hardware-for-roller.md)
- [Why is a session pass not available in my online checkout?](/why-is-a-session-pass-not-available-in-my-online-checkout.md)