---
title: "Why is my card terminal printing blank receipts?"
slug: "why-is-my-card-terminal-printing-blank-receipts"
updated: 2026-06-16T13:00:56Z
published: 2026-06-16T18:16:39Z
canonical: "mysupport.roller.software/why-is-my-card-terminal-printing-blank-receipts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my card terminal printing blank receipts?

## Introduction

The [S1F2](/v1/docs/choose-and-order-roller-payments-terminals) and [V400m](/v1/docs/choose-and-order-roller-payments-terminals) card terminals print a receipt after completing a transaction through ROLLER. However, sometimes these card terminals may print blank receipts without any transaction details.

## Cause

Blank receipts usually mean the receipt paper roll in the card terminal isn’t aligned properly. This prevents the terminal from printing ink to the paper roll.

## Solution

Remove the receipt roll and re-insert it into the terminal to ensure it is properly aligned to the printing wheel.

## How to remove and reinsert the paper roll

1. Pull up the cover of the paper roll compartment.
2. Remove the paper roll completely and check for any obstructions inside.
3. Insert the paper roll making sure the paper sticks out a bit and is facing away from you.
4. Close the paper roll compartment cover.
5. [Test](/v1/docs/set-up-roller-payments-terminals) print a receipt to confirm transaction details are printed.

> [!WARNING]
> If your card terminal continues to have issues printing, please contact [support](/v1/docs/contact-roller-support)

## Learn more

- [Set up S1F2 card terminals](/v1/docs/unbox-and-connect-s1f2-card-terminals)
- [ROLLER Payments card terminal troubleshooting](/v1/docs/troubleshoot-roller-payments-card-terminals)

## Related

- [Set up ROLLER Payments terminals](/set-up-roller-payments-terminals.md)
- [Choose and order ROLLER Payments terminals](/choose-and-order-roller-payments-terminals.md)
- [Configure POS to print receipts (ROLLER Connect)](/configure-pos-to-print-receipts-roller-connect.md)
- [Unbox and connect S1F2 card terminals](/unbox-and-connect-s1f2-card-terminals.md)
- [Troubleshoot ROLLER Payments card terminals](/troubleshoot-roller-payments-card-terminals.md)