--- title: "Why is my guest's discount code not working?" slug: "why-is-my-guest-s-discount-code-not-working" updated: 2026-06-07T18:59:08Z published: 2026-06-16T18:57:24Z canonical: "mysupport.roller.software/why-is-my-guest-s-discount-code-not-working" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Why is my guest's discount code not working? There are a few reasons a discount code might not work: - It's been deleted. - It has run out of uses. - It is only valid for a certain product or specific products. - The discount code is only valid between certain dates. ![Discountcodeerror-Tm0.gif](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360000688976.gif) To figure out why your discount code is not working, find your discount code and click **Edit** to check the [Discount code settings](/v1/docs/get-started-with-discount-codes). ## Deleted/Out of uses - If you cannot find the discount code, it means that it has been deleted by a staff member. - It has run out of uses (eg you might have set it to be valid 3 times per person and they've already used it 3 times) ## It is only valid for specific products Under **Discount Amount**, check if the discount has been set to apply only to specific item(s) and adjust as necessary. ![Screen_Shot_2017-07-05_at_10.17.18_am-Zy4.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360000686715.png) ## Related - [Troubleshoot POS discount code redemption errors](/troubleshoot-pos-discount-code-redemption-errors.md) - [Can I issue a gift card as a gift or donation?](/can-i-issue-a-gift-card-as-a-gift-or-donation.md) - [Can I apply a discount to one item only at POS?](/can-i-apply-a-discount-to-one-item-only-at-pos.md) - [Get started with discount codes](/get-started-with-discount-codes.md) - [Customize email templates](/customize-your-email-templates.md)