---
title: "Why is my POS device asking for a manager PIN at login?"
slug: "why-is-my-pos-device-asking-for-a-manager-pin-at-login"
description: "Learn how to resolve POS login issues requiring a manager PIN and create custom roles for staff to access devices without restrictions."
updated: 2026-09-23T22:02:57Z
published: 2026-09-23T22:02:57Z
canonical: "mysupport.roller.software/why-is-my-pos-device-asking-for-a-manager-pin-at-login"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my POS device asking for a manager PIN at login?

## Problem

A staff member with the **Can access POS** permission tries to sign in to a POS device but POS requires a manager PIN.

## Cause

This occurs when a user tries to sign in after a POS session ends for any of the following reasons:

- The Google Chrome window is closed.
- The POS device is turned off.
- Cache and cookies are cleared.

Once any of these happen, there is no way for the device to know which POS device was selected in the previous session. Since the staff member does not have access to the hardware settings, they cannot log in on their own and a manager PIN is required to select a POS device.

## Solution

We recommend not turning off your POS device or closing the Google Chrome window during operating hours. This ensures the POS can remember the device that was used in the previous session.

In addition, we recommend not clearing your browser’s cache or cookies until after operating hours.

Alternatively, if you are experiencing this issue consistently, you can create a custom POS operator role in Venue Manager to allow staff members to select the POS device at login without a manager PIN.

## Create a custom POS operator role

> [!CAUTION]
> Pro feature and above
> 
> Fine-tune permissions with custom roles. To unlock, contact your customer success manager or the [support team.](/v1/docs/contact-roller-support)
> 
> [Learn more](https://www.roller.software/pricing/)

1. From Venue Manager, go to **Settings** > **Staff** > **Roles**.
2. Select **Create role**.
3. Enter a **Role title** for the custom POS operator role.
4. Select **POS Operator** from the **Associated role** dropdown.![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12962649247759.png)
5. Select the checkbox **Can adjust POS settings (device & hardware)**.![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12962649248015.png)
6. Select **Save**.

## Assign staff the custom POS operator role

1. From Venue Manager, go to **Settings** > **Staff** > **All staff**. A list of all staff accounts appears.
2. Select the **options menu** **(3 dots)** on the staff member you're assigning the role to.
3. Select **Edit**.
4. Select the custom POS operator role you created from the **Role** drop-down.![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12962649248271.png)
5. Select **Save**.

## Related

- [Create and manage staff roles and permissions](/create-and-manage-staff-roles-and-permissions.md)
- [Permissions by feature and role](/permissions-by-feature-and-role.md)
- [Why is my POS device continually refreshing at login?](/why-is-my-pos-device-continually-refreshing-at-login.md)
- [Change staff passwords and POS PINs](/change-staff-passwords-and-pos-pins.md)