---
title: "Why is my product showing the wrong tax rate?"
slug: "why-is-my-product-showing-the-wrong-tax-rate"
tags: ["Fix"]
updated: 2026-08-12T09:19:12Z
published: 2026-08-12T09:19:12Z
canonical: "mysupport.roller.software/why-is-my-product-showing-the-wrong-tax-rate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my product showing the wrong tax rate?

When tax for a product looks wrong at checkout, it's often tied to the **Tax & Fees** or **Product** settings in Venue Manager. This guide walks through the most common reasons tax displays incorrectly and how to resolve each one, so your prices and receipts show the expected tax rates.

## Common causes

The most common causes for tax displaying incorrectly on products include the following:

- The default tax rate is set incorrectly
- A tax rate was changed, but the update only applied to new products
- A product has a tax override set on one of its variations
- A product uses tax-inclusive pricing where you expected tax-exclusive or vice-versa
- A gift card, cashless card or wallet is applying 0% tax

## Solution

Confirm your default tax rate for all products in Venue Manager, then review product settings for each of the following common causes as a troubleshooting guide.

Since your products may have a number of unique settings and dependencies, check each scenario to see if it applies to your products.

> [!NOTE]
> You'll need the **Can access account details** [permission](/v1/docs/permissions-by-feature-and-role) to open the **Tax & fees** page, and **Can edit tax settings** to add or edit rates and override tax on individual products.

## Confirm your default tax rate

1. From Venue Manager, go to **Settings** > **Account** > **Tax & fees**.
2. Check your rates, including which one is set as the default.

## Update products created before a rate change

1. From Venue Manager, go to **Products** > **All products**.
2. Select the product you want to update.
3. Confirm the product is using the correct tax rate. If a **Tax override** is set on a variation, update it to the rate you need.
4. Select **Save**.

## Check for a product-level tax override

1. From Venue Manager, go to **Products** > **All products**.
2. Select the **options menu (3 dots)** on the variation.
3. Select **Edit variation**.
4. Under **Advanced** options, review the **Tax override**. Clear it to use the default, or set the rate you need.

## Check tax-inclusive vs tax-exclusive

1. From Venue Manager, go to **Settings** > **Account** > **Tax & fees**.
2. Confirm whether prices include or exclude tax, and remember this can be overridden on individual products.

## Check for automatic 0% rates

Gift cards, cashless cards and wallets apply 0% tax automatically when a 0% rate exists in the **Tax** table, which is expected and prevents guests being taxed twice.

If you've checked all of the above and tax still isn't calculating as expected, contact our support team.

## Learn more

- [Adjust your tax and fees](/v1/docs/adjust-your-tax-and-fees)
- [How do I apply a tax exemption to a booking?](/v1/docs/how-do-i-apply-a-tax-exemption-to-a-booking)
- [Sales Tax report (accrual accounting)](/v1/docs/sales-tax-report-accrual-accounting)
- [Sales Tax report (cash accounting)](/v1/docs/sales-tax-report-cash-accounting)