---
title: "Why is my ROLLER Payments terminal not assigned to my venue?"
slug: "why-is-my-roller-payments-terminal-not-assigned-to-my-venue"
updated: 2026-07-04T22:53:24Z
published: 2026-07-04T22:53:24Z
canonical: "mysupport.roller.software/why-is-my-roller-payments-terminal-not-assigned-to-my-venue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my ROLLER Payments terminal not assigned to my venue?

## Problem

You received a new card terminal for ROLLER Payments, but it’s not assigned to your venue when attempting to select **Board Terminal**.

## Solution

Contact [the support team](/v1/docs/contact-roller-support) and provide the serial number of the card terminal so one of our support agents can assign it to your venue.

## Request ROLLER support to assign a terminal to your venue

1. [Submit a ticket](https://helpcenter.roller.software/s/) with ROLLER support.
2. Include your contact information.
3. Enter a detailed description of the support request in the **Description** field and include the following information:
  - Card terminal model
  - Serial number
4. Include any relevant attachments by selecting the **Upload Files** button, such as a photo of the back of the card terminal.
5. Select **Submit**.
6. Select **Board Terminal** on the card terminal has been assigned by a support agent. If the option is not available, reboot your terminal.

> [!NOTE]
> Once you’ve confirmed the card terminal has been assigned to the store, follow the steps in the guide [Set up ROLLER Payments terminal](/v1/docs/set-up-roller-payments-terminals).

## Learn more

- [ROLLER Payments guide](/v1/docs/about-roller-payments)
- [Get started with ROLLER Payments](/v1/docs/get-started-with-roller-payments)
- [Set up ROLLER Payments terminals](/v1/docs/set-up-roller-payments-terminals)

## Related

- [Configure printers for cloud printing](/configure-printers-for-cloud-printing.md)
- [Test your hardware before launching ROLLER POS](/test-your-hardware-before-launching-roller-pos.md)
- [Why don't ROLLER Payments credit card reports match bank deposits?](/why-don-t-roller-payments-credit-card-reports-match-bank-deposits.md)
- [How can I identify products without a reporting category?](/how-can-i-identify-products-without-a-reporting-category.md)
- [Set up and test your POS hardware for ROLLER](/set-up-and-test-your-pos-hardware-for-roller.md)