---
title: "Why is the till summary missing from my Daily Summary report?"
slug: "why-is-the-till-summary-missing-from-my-daily-summary-report"
updated: 2026-06-16T12:57:10Z
published: 2026-06-16T18:32:36Z
canonical: "mysupport.roller.software/why-is-the-till-summary-missing-from-my-daily-summary-report"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the till summary missing from my Daily Summary report?

## Problem

Missing a till summary in your [Daily Summary](/v1/docs/daily-summary-report) report? It usually means the till session is still open.

## Cause

In ROLLER, till sessions only appear in the report once they’re closed — and they show up on the day they were opened, not the day they were closed.

## Solution

To prevent issues, reconcile (close) till sessions at the end of each trading day.

You can reconcile tills from Venue Manager or POS. Venue Manager lets you close multiple tills from the same place, while POS is ideal for quick closure at each POS station.

Once you close a till session, it will appear at the bottom of the Daily Summary report on the day it was opened.

> [!NOTE]
> The [permission](/v1/docs/permissions-by-feature-and-role) **Can cash in/out POS till** is required to reconcile (close) till sessions. This permission is enabled by default for administrator and manager system roles. To enable for other staff, [create a custom role](/v1/docs/create-and-manage-staff-roles-and-permissions) (Pro plan & above).

## Step 1: Close till sessions

### Option 1: Close from Venue Manager

1. From Venue Manager, go to **Apps** > **Point of Sale** > **Devices**.
2. Find the correct POS device, then select the **options menu** (3 dots) at the end of the row.
3. Select **Manage till** from the **options menu** (3 dots). ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12561518625935.png)
4. Select the current till session, then select **Close till** from the top right of the screen. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12561518626063.png)
5. Enter the total counted cash (including your float) in the **Actual cash balance** field.
6. Select **Close till session** to complete the count and close the till session.

### Option 2: Close from POS

1. From POS, select **More** > **Settings** > **Current till session**.
2. Select **Close till session** at the bottom of the screen. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12561518626575.png)
3. Enter the total counted cash (including your float) in the Cash value field.
4. [Optional] Select **Use cash calculator** to count each tender denomination separately. The total amount for each denomination will automatically appear, along with the total cash from all bills and coins added together.
5. Select **Submit** to complete the count and close the till session.

## Step 2: Confirm POS till summaries appear in the Daily Summary report for the day

1. From Venue Manager to **Reports** > **All reports** > **Daily Summary**.
2. Filter by the day the till session was opened.
3. Check:
  - All tills for the day are listed at the bottom of the report.
  - Totals for all tills including any variances (difference between expected cash and actual cash ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12561518626831.png)

## Learn more

- [Open, close and edit till sessions](/v1/docs/open-close-reconcile-and-edit-till-sessions)
- [Daily Summary report](/v1/docs/daily-summary-report)
- [Till Reconciliation report](/v1/docs/till-reconciliation-report)

## Related

- [Get started with Analytics](/get-started-with-analytics.md)
- [ROLLER + Amusement Connect cashless card integration](/roller-amusement-connect-cashless-card-integration.md)
- [Contact ROLLER support](/contact-roller-support.md)
- [Open, close (reconcile) and edit till sessions](/open-close-reconcile-and-edit-till-sessions.md)
- [Trial Balance report](/trial-balance-report.md)