---
title: "Why is the total amount of a recurring membership higher than expected?"
slug: "why-is-the-total-amount-of-a-recurring-membership-higher-than-expected"
updated: 2026-06-16T17:00:09Z
published: 2026-06-16T17:00:09Z
canonical: "mysupport.roller.software/why-is-the-total-amount-of-a-recurring-membership-higher-than-expected"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the total amount of a recurring membership higher than expected?

## Problem

The total booking amount of a recurring membership is higher than the product variation's recurring price set up in Venue Manager.

## Explanation

Every time a guest is charged the cost of their recurring membership, that cost is added to the booking total. This creates a running total over the course of the membership for each subsequent charge.

You can find every payment for a recurring membership under the **Payments** tab for the booking in Venue Manager.

> [!NOTE]
> Discounts can be applied to the first month of a membership, leading to an amount that may not be a simple multiple of the base price of the membership.

Follow the steps below to identify the separate charges of a booking for a recurring membership.

## Steps

1. From Venue Manager, select the **Search** bar in the top-left corner.
2. Search using the booking name or ID number.
3. Select the booking in question from the search results.
4. Select the **Payments** tab on the booking. A list of payments received for the recurring membership will appear here.

## Learn more

- [Manage payments for recurring memberships](/v1/docs/manage-payments-for-recurring-memberships#h_01JJ0GS8HTP9S5MP3Y4GS15WFR)
- [Find the transaction history for a booking](/v1/docs/find-the-transaction-history-for-a-booking)
- [Create your recurring or fixed price membership products](/v1/docs/create-a-membership-product)

## Related

- [Can guests sign waivers at SSK without purchasing a ticket?](/can-guests-sign-waivers-at-ssk-without-purchasing-a-ticket.md)
- [Manage payments for recurring memberships](/manage-payments-for-recurring-memberships.md)
- [How do I report on the total attendance at my venue?](/how-do-i-report-on-the-total-attendance-at-my-venue.md)
- [How do I request a refund letter?](/how-do-i-request-a-refund-letter.md)
- [View and interact with visual dashboards and reports](/view-and-interact-with-visual-dashboards-and-reports.md)