--- title: "ROLLER Connect: Wristband printing FAQs" slug: "wristband-printing-faqs" description: "Set up wristband printers with ROLLER POS easily. Learn about supported hardware, configuration steps, and FAQs for seamless wristband printing." updated: 2026-09-21T05:34:12Z published: 2026-09-21T05:34:12Z canonical: "mysupport.roller.software/wristband-printing-faqs" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # ROLLER Connect: Wristband printing FAQs This guide covers the setup requirements for using wristband printers with ROLLER POS, including supported hardware, configuration steps, and frequently asked questions. > [!NOTE] > To print wristbands at your venue, your wristband printers must be using [ROLLER Connect for printing](/v1/docs/install-roller-connect). For more details on setting up ROLLER to work with wristband printers, see the guide [Wristband ticket printing based on end session times from POS](/v1/docs/wristband-ticket-printing-based-on-end-session-times-from-pos). ## 1. Requirements **Supported printers** Must be compatible with Windows OS as outlined in the guide [Minimum hardware and operating requirements for ROLLER.](/v1/docs/minimum-hardware-and-operating-requirements-for-roller) - **Preferred**: Zebra ZD510-HC - **Also** **supported**: Zebra ZD410 > [!NOTE] > Other printers may work, but support is not guaranteed. See FAQs below. **Wristband template size** - Template dimensions: 1” x 9” to 11” (25 mm x 228 mm to 279 mm) - Larger paper may leave blank space. - Smaller paper may cut off important text. ## 2. Wristband template details **Supported pass types** - **Supported**: Party packages and session passes (including session passes inside packages). - **Not** **supported**: Standard passes **Printed information** - Venue logo (configured in Venue Manager) - Waiver name - Pass name (not ticket type) - Session date and start/end time - QR code with ticket ID for check-in ![Picture1.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360006995855.png) **Template customization** - The wristband template is fixed — you cannot add, remove or adjust what’s printed by ROLLER. - However, you can use custom wristband paper rolls to display your own branding (logos, colors, messages). - **Design** **tip**: Keep important elements (eg images, text) away from areas where ticket details are printed to avoid overlap and ensure everything remains readable. ## FAQs **Can I use a printer that is not on the list of supported printers?** You can, but: - ROLLER does not provide support - You must install and test it yourself - Template alignment and print quality are your responsibility **Can the wristband ticket template be configured? Can I change what is printed on the wristband?** No. The template is fixed and cannot be customized or edited. **Can I print wristband tickets for only specific products?** Yes. Wristband printing is enabled per product. You cannot enable or disable printing for specific ticket types within the same product. Go to the session pass or party package product settings and select the **Alternative** **printer** option, then select **This product uses ticket printers based on session time.** If you don't see this option, reach out to [support](/v1/docs/contact-roller-support) to enable wristband printers for you. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12949394853263.png) **Can I connect multiple POS computers to the same wristband printer?** Yes, if the printer model supports shared connections. **How is wristband printing configured in ROLLER?** ROLLER prints from POS to a specific wristband printer based on the session’s end time. This applies to all POS devices. Go to **Settings** > **Printers** to set up. [Learn more](/v1/docs/wristband-ticket-printing-based-on-end-session-times-from-pos) ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12943073861647.png) Each session end time must have a printer name configured in Venue Manager for POS to print successfully. Here is an example that uses different-colored paper for session end times and names them accordingly. ![End time printer mapping example](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360007076636.png) Then, from the session pass ticket in POS, select the print icon to print to the wristband printer. > [!NOTE] > Party package wristbands will print based on session end time of the party. Multiple activities are not split into different wristbands **Can I connect one POS computer to multiple wristband printers?** Yes. Each POS can connect to multiple wristband printers. ROLLER will print to the printer assigned in Venue Manager based on the session end time of the ticket. Note: You cannot assign printers based on product names or resources — only the session end time determines which printer is used. ![Multiple printers setup example](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360007076616.png) ## Related - [Install ROLLER Connect](/install-roller-connect.md) - [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md) - [Get started with cloud printing](/get-started-with-cloud-printing.md) - [Wristband ticket printing based on end session times from POS](/wristband-ticket-printing-based-on-end-session-times-from-pos.md) - [Manage guest wristband allocation](/manage-guest-wristband-allocation.md)