--- title: "Wristband printing FAQs" slug: "wristband-printing-faqs" updated: 2026-06-16T12:44:25Z published: 2026-06-16T18:47:11Z canonical: "mysupport.roller.software/wristband-printing-faqs" --- > ## Documentation Index > Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt > Use this file to discover all available pages before exploring further. # Wristband printing FAQs This guide covers the setup requirements for using wristband printers with ROLLER POS, including supported hardware, configuration steps, and frequently asked questions. > [!NOTE] > To print wristbands at your venue, your wristband printers must be using [ROLLER Connect](/v1/docs/install-roller-connect). For more details on setting up ROLLER to work with wristband printers, see the guide [Wristband ticket printing based on end session times from POS](/v1/docs/wristband-ticket-printing-based-on-end-session-times-from-pos) ## 1. Requirements **Supported printers** Must be compatible with Windows OS as outlined in the guide [Minimum hardware and operating requirements for ROLLER.](/v1/docs/minimum-hardware-and-operating-requirements-for-roller) - **Preferred**: Zebra ZD510-HC - **Also** **supported**: Zebra ZD410 > [!NOTE] > Other printers may work, but support is not guaranteed. See FAQs below. **Wristband template size** - Template dimensions: 1” x 9” to 11” (25 mm x 228 mm to 279 mm) - Larger paper may leave blank space. - Smaller paper may cut off important text. ## 2. Wristband template details **Supported pass types** - **Supported**: Session passes, including session passes inside packages - **Not** **supported**: Standard passes **Printed information** - Venue logo (configured in Venue Manager) - Waiver name - Pass name (not ticket type) - Session date and start/end time - QR code with ticket ID for check-in ![Picture1.png](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360006995855.png) **Template customization** - The wristband template is fixed — you cannot add, remove or adjust what’s printed by ROLLER. - However, you can use custom wristband paper rolls to display your own branding (logos, colors, messages). - **Design** **tip**: Keep important elements (eg images, text) away from areas where ticket details are printed to avoid overlap and ensure everything remains readable. ## FAQs **Can I use a printer that is not on the list of supported printers?** You can, but: - ROLLER does not provide support - You must install and test it yourself - Template alignment and print quality are your responsibility **Can the wristband ticket template be configured? Can I change what is printed on the wristband?** No. The template is fixed and cannot be customized or edited. **Can I print wristband tickets for only specific session products?** Yes. Wristband printing is enabled per product. You cannot enable or disable printing for specific ticket types within the same product. Go to the session pass product settings and select the **Alternative** **printer** option, then select **This product uses ticket printers based on session time.** If you don't see this option, reach out to [support](/v1/docs/contact-roller-support) to enable wristband printers for you. ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12949394853263.png) **Can I connect multiple POS computers to the same wristband printer?** Yes, if the printer model supports shared connections. **How is wristband printing configured in ROLLER?** ROLLER prints from POS to a specific wristband printer based on the session’s end time. This applies to all POS devices. Go to **Settings** > **Printers** to set up. [Learn more](/v1/docs/wristband-ticket-printing-based-on-end-session-times-from-pos) ![](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/12943073861647.png) Each session end time must have a printer name configured in Venue Manager for POS to print successfully. Here is an example that uses different-colored paper for session end times and names them accordingly. ![End time printer mapping example](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360007076636.png) Then, from the session pass ticket in POS, select the print icon to print to the wristband printer. **Can I connect one POS computer to multiple wristband printers?** Yes. Each POS can connect to multiple wristband printers. ROLLER will print to the printer assigned in Venue Manager based on the session end time of the ticket. Note: You cannot assign printers based on product names or resources — only the session end time determines which printer is used. ![Multiple printers setup example](https://cdn.us.document360.io/23700755-951c-4b69-8afe-ec8b33c6c689/Images/Documentation/360007076616.png) ## Related - [Install ROLLER Connect](/install-roller-connect.md) - [Minimum hardware and operating requirements for ROLLER](/minimum-hardware-and-operating-requirements-for-roller.md) - [Get started with cloud printing](/get-started-with-cloud-printing.md) - [Wristband ticket printing based on end session times from POS](/wristband-ticket-printing-based-on-end-session-times-from-pos.md) - [Manage guest wristband allocation](/manage-guest-wristband-allocation.md)